5 Replies Latest reply on May 31, 2017 11:05 AM by McCarthy Photo

    lightroom closes on me all the time

    apps manager

      Hello within the last few days I have had problems with light room. it tells me all the time it has encountered a problem and must close, I'm very frustrated and don't know what to do. I even created a new catalog but that's not working either

        • 1. Re: lightroom closes on me all the time
          apps manager Level 1

          why cant I get help a phone number live chat

          • 2. Re: lightroom closes on me all the time
            JimHess Adobe Community Professional & MVP

            It would help if you could tell us what version of Lightroom you are using, what operating system you are using, how much RAM is installed on your computer. The more details you can provide the more likely it will be that someone can provide assistance.

            • 3. Re: lightroom closes on me all the time
              McCarthy Photo

              I'm having the same issue. about every five minutes lightroom closes and asks me if I'd like to back up the catalog. NOTE: it's not "crashing", it's closing as if I had decide to quit, which I haven't.    I"m a professional working under deadline and I can't have a tool that's randomly quitting on me.  It's ridiculous that we can't call a support technician to sort this out.

               

              Here are the specs for my system:

              Lightroom version: CC 2015.10.1 [ 1117303 ]

              License: Creative Cloud

              Operating system: Mac OS 10

              Version: 10.12 [5]

              Application architecture: x64

              Logical processor count: 8

              Processor speed: 2.5 GHz

              Built-in memory: 16,384.0 MB

              Real memory available to Lightroom: 16,384.0 MB

              Real memory used by Lightroom: 732.0 MB (4.4%)

              Virtual memory used by Lightroom: 1,674.4 MB

              Memory cache size: 120.3MB / 3,864.7MB (3.1%)

              Maximum thread count used by Camera Raw: 8

              Camera Raw SIMD optimization: SSE2,AVX,AVX2

              Camera Raw virtual memory: 92MB / 8191MB (1%)

              Displays: 1) 2560x1440

               

               

              Graphics Processor Info:

              AMD Radeon R9 M370X OpenGL Engine

               

               

              Check OpenGL support: Passed

              Vendor: ATI Technologies Inc.

              Version: 4.1 ATI-1.51.8

              Renderer: AMD Radeon R9 M370X OpenGL Engine

              LanguageVersion: 4.10

              • 4. Re: lightroom closes on me all the time
                McCarthy Photo Level 1

                PS -- this error has only started since I updated Lightroom to the current version last week. !