6 Replies Latest reply on Oct 29, 2017 9:36 PM by Butch2oc

    After effects crash when relink material on other machine.

    StefiIsabella

      Hello, I've this kind of problem with the latest update of after effects 14.2: When I try to relink files on another machine after effects crash.

      To go on with my work, I need to save as a prior version, then relink files, then reopen with the new version.  Everytime, 3 time a day!!

       

      Someone can help me?

       

      thanks

      ciao

      Stefania

        • 1. Re: After effects crash when relink material on other machine.
          Mylenium Most Valuable Participant

          Without actual exact system information and details about what footage you use, where it's stored etc. nobody can tell you much.

           

          Mylenium

          • 2. Re: After effects crash when relink material on other machine.
            StefiIsabella Level 1

            Yes, of course...sorry.

            I work with an Imac 5K System El capitain vrs 10.11.1   intel  i7  32gb ram. Materials are various format, photos in jpeg, video mxf, appleProRes, Hd, 2K, 3K.. But the most are photos.

            Files are stored on Pegasus Promise 12TB thunderbolt.

             

            Prj is stored on a GDrive 4TB thunderbolt.

            The other machine is an oldest Imac, but the problem is the same even from a macbookpro.

             

            thanks

            Stefania

            • 3. Re: After effects crash when relink material on other machine.
              StefiIsabella Level 1
              Process:           After Effects [5711]
              Path:              /Applications/Adobe After Effects CC 2017/Adobe After Effects CC 2017.app/Contents/MacOS/After Effects
              Identifier:        com.adobe.AfterEffects
              Version:           14.2 (14.2)
              Code Type:         X86-64 (Native)
              Parent Process:    ??? [1]
              Responsible:       After Effects [5711]
              User ID:           501

               

              Date/Time:         2017-05-19 20:08:47.372 +0200
              OS Version:        Mac OS X 10.11.3 (15D21)
              Report Version:    11
              Anonymous UUID:    2B68C285-616B-B8D3-CEEE-FD247DBC2A76

               

               

              Time Awake Since Boot: 39000 seconds

               

              System Integrity Protection: enabled

               

              Crashed Thread:    0  Dispatch queue: com.apple.main-thread

               

              Exception Type:    EXC_CRASH (SIGABRT)
              Exception Codes:   0x0000000000000000, 0x0000000000000000
              Exception Note:    EXC_CORPSE_NOTIFY

               

              Application Specific Information:

              abort() called

              *** error for object 0x7fb41060b018: incorrect checksum for freed object - object was probably modified after being freed.

               

               

              Global Trace Buffer (reverse chronological seconds):

              66.859268CFNetwork            0x00007fff8994fa5b TCP Conn 0x7fb448391560 SSL Handshake DONE
              • 4. Re: After effects crash when relink material on other machine.
                Kevin-Monahan Adobe Employee

                Hi StefiIsabella,

                Are you still facing this problem? If not, let us know how you solved it. If so, please let us know so we can assist you further.

                 

                Thanks,

                Kevin

                • 5. Re: After effects crash when relink material on other machine.
                  Butch2oc Level 1

                  I am having the same problem...and it is really annoying me.

                  Have a massive project on an archive drive from 2012...

                  Opened it from the drive, saved as a new version AE CC2017 and all good.

                  Collected all files to my main work systems external raid array... all good.

                  Copied that project to my external work drive to take home... on my home box the full path of the consolidated assets is a little different to the system at work so had to reload footage so I could relink media... well thats when the problem arises.... bang crash!@@!#.

                   

                  When ever I relink this project AE crashes big time... 213 assets - various JPGS, Movs, PSDS etc etc....

                  When AE opens and knows where the media is then all is good.

                   

                  Major project to complete with a major hassle.

                   

                  The fact that all works when the path is found on opening means the files are NOT corrupt.

                  I have deleted preferences and dragged the file in... relink??? bang crash.

                  Anyone any ideas?

                  Cheers

                  • 6. Re: After effects crash when relink material on other machine.
                    Butch2oc Level 1

                    Just to add,

                    One other test I have done: (using 14.2.1.34)

                     

                    Started a new project, dragged all the assets from my problem project into it and saved...

                    Changed assets folder name.

                    Opened test project

                    relinked with no problems.

                     

                    So must be something with old versioning and the re save as latest version

                    Cheers