InDesign kees crashing (mac)

[ryoo74745618]

Hi,

I have a huge problem on InDesign that keeps crashing.

I re-installed InDesign and CreativeCloud as well but it didn't solve the problem.

I have tried many ways to find the situation where it crashes but I couldn't find one.

As long as I am opening the app, whether I am working or running on background, it keeps crashing.

Illustrator, photoshop or any other Adobe products are working fine.

Any solutions?

Mac: OS Sierra (10.12.4)

Indesign: CC 2017 (latest version on 2017/05/20)

[Derek Cross]

Try trashing your InDesign preferences:

Close and relaunch InDesign, and IMMEDIATELY hold down Ctrl + Alt + Shift (Windows) or Cmd + Ctrl + Opt + Shift (Mac), and respond in the affirmative to the dialog asking if you really want to replace the preferences. you must be extremely fast on the keyboard (if you don’t see the confirmation prompt, you were too slow)

You may have to do it a couple of times before you get the hang of it!

[ryoo74745618]

didn't work...

[Derek Cross]

If trashing your InDesign preferences doesn't work, try this:

Uninstall InDesign, using the drop-down in the Creative Cloud app (use the cog icon, see screen shot below), then run Adobe Cleaner Use the Creative Cloud Cleaner Tool to solve installation problems

before reinstalling InDesign.

[amaarora · Accepted solution]

Hi,

If I understand correctly you are using version 2017.1?

If above methods posted by Derek do not work you can try turning off GPU.

Goto preferences (command+k) and then navigate to GPU performance.

You can then turn off the below highlighted preference.

-Aman

[ryoo74745618]

Thanks amaarora,

I turned off the GPU settings and it just stopped crashing.

Again, thanks a lot