I apologize for the trouble.
Could you please confirm me if you had contacted the support to cancel your subscription or did you self-cancel the plan from your Adobe account?
Also, did you contact our support for the refund? If so, please let me know the case reference number for your interaction with support so that I can help you escalate the issue.
When I first cancelled the account I did so during the first month of the "free" plan. I self-cancelled the plan from my adobe account.
I hadn't realized they had been charging me every month the 30$.
When I realized I went to cancel my account, but it say it required a payment of 120$.
So I did not cancel the account yet because I cannot pay this fee.
So I haven't contacted support to cancel my account yet.
1 person found this helpful
Well Simone in that case, I would advise you to Contact Customer Care and let them know about this issue so that they can validate the account details and issue you a refund if they do not see any stock activity in your account.
Please feel free to update the thread if you face any issues in reaching the support or resolution to your query.