1 Reply Latest reply on May 20, 2017 2:55 PM by JimHess

    Cant open CR2 files in photoshop cc 2015 and lightroom 5.7

    Jacqueleen

      Cant open cr2 files in photo shop cc 2015 and lightroom 5.7
      Canon 5D Mark IV
      Windows 8
      error message below
      http://imgur.com/DvK9mKR

        • 1. Re: Cant open CR2 files in photoshop cc 2015 and lightroom 5.7
          JimHess Adobe Community Professional & MVP

          For Photoshop CC, you need to have at least Camera Raw 9.7 installed. The latest update is Camera Raw 9.10. For Lightroom, you need at least Lightroom 6.7. If you are using Photoshop CC that would indicate that you have the Creative Cloud plan of some sort. If that is the case why are you still using Lightroom 5.7? You cannot open raw files from your camera with that version of Lightroom.