1 Reply Latest reply on May 20, 2017 2:23 PM by Michael Witherell

    Adobe CC 2017 crashes upon opening. May be graphics issue/ incompatibility.

    richieclq01

      Hi everyone,

       

      I am using Adobe CC 2017 Indesign, Illustrator and Photoshop. When I open any of these programs, the program starts to crash. The screen either turns into black, blue or a screen with b/w streaks of lines. The other software I regularly use i.e. Word, Acrobat, etc. work fine. I suspect this may be due to graphics incompatibility with Adobe software.

       

      Here is a bit of context:

       

      This set is already reinstalled with a new Mac OS and a couple of days ago, replaced with a new graphics card, with video systems test passed. According to official Apple repair center in Singapore, I'm told that my model is 'vintage', and therefore no spare parts available for motherboard or graphics card. My new graphics card is from a third-party repair center. This new graphics card has worked miraculously in terms of managing to get the Mac OS boot up (previously I wasn't even able to pass through the progress bar upon bootup). However, with this new graphics card, Adobe software is not working.

       

      When I managed to try and go under GPU Preferences inside the program (before it crashes), it states: Compatible GPU and monitor not detected.

       

      Can anyone advise me please? Thank you in advance.

       

      Desperate Richie

       

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      OS X Yosemite

      Version 10.10.5

      MacBook Pro (15-inch, Early 2011)

      Processor 2.2 GHz Intel Core i7

      Memory 16 GB 1600 MHz DDR3

      Graphics Intel HD Graphics 3000 512 MB

      Serial No. C02GG2VQDRJM

       

      Video Card:

      Chipset Model: AMD Radeon HD 6750M

      Type: GPU

      Bus: PCIe

      PCIe Land Width: x8

      VRAM (Total): 1028 MB

      Vendor: ATI (0x1002)

      Device ID: 0x6741

      Revision ID: 0x0000

      ROM Revision: 113-C0170L-573

      gMux Version: 1.9.23

      EFI Driver Version: 01.00.573

       

      Video Card:

      Chipset Model: Intel HD Graphics 3000

      Type: GPU

      Bus: Built-in

      VRAM (Dyanmic, Max): 512 MB

      Vendor: Intel (0x8086)

      Device ID: 0x0126

      Revision ID: 0x0009

      gMux Version: 1.9.23

      Displays:

      Colour LCD

      1440 x 900

      32-but Colour Pixel Depth

       

       

       

       

      FullSizeRender.jpg

       

      IMG_5682.JPG

       

      Screen Shot 2017-05-20 at 12.27.31 am.png

       

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