12 Replies Latest reply on May 22, 2017 7:13 AM by sternd67996288

    Problems during Lightroom 6 installation

    sternd67996288

      I have problems with the installation of Lightroom 6. (full version, no upgrade) I have purchased Lightroom through a software download at Amazon. At the end of the order process I was informed of a serial number. However, the installation process fails with the attached error message when I try to enter it. Has anyone here in the forum perhaps an idea, how can this problem be fixed?

       

       

      thank you in advanceLR6 message.jpg

        • 1. Re: Problems during Lightroom 6 installation
          Just Shoot Me Adobe Community Professional

          Does the code you got from Amazon start with 1160 and contain 24 number characters, No letters?

           

          If it doesn't have all numbers then it is not a valid serial number and may be a Redemption code that you have to use on the Adobe website to get a valid serial number.

           

          Do NOT post the characters here.

          • 2. Re: Problems during Lightroom 6 installation
            sternd67996288 Level 1

            The serial number starts with 1160 and has 24 numeric characters.

            • 3. Re: Problems during Lightroom 6 installation
              Just Shoot Me Adobe Community Professional

              Please decode, translate, what that dialog box says.

              State exactly what you have done and what happens.

              That dialog box is where you type in the serial number. Have you actually typed in the serial number and checked it for correctness?

              • 4. Re: Problems during Lightroom 6 installation
                sternd67996288 Level 1

                After completing the payment process, an installer was loaded on my desktop from the Amazon website, which I started. In the following dialog I downloaded the installation package for the Windows version on my desktop and unpacked it into a new directory. This directory contains the subdirectories "deploy", "packages", "payload", and "resources" as well as the files "Lightroom 6 ReadMe" and "Set-Up". Then I started the file "Set-up". After the initialization of the installer, a dialog box with three options will appear:

                 

                1) Install with serial number (I have a serial number)

                2) Start subscription (I have a subscription) and

                3) Install test version (I would like to test Adobe Lightroom for a limited time)

                 

                Since I have a serial number, I have chosen the first option. The error message appears in the dialog box:

                 

                "This serial number for Adobe Lightroom could not be verified." If you have a coupon code, or an email with an invitation to participate in an Adobe membership program , Redeem the code, or accept the invitation before you license this software "

                Of course, I checked the serial number several times before I finished the input.

                 

                Thank you ever for the help so far.

                • 5. Re: Problems during Lightroom 6 installation
                  Just Shoot Me Adobe Community Professional

                  Shut down your system and restart then try the install again.

                  If that doesn't work then select Install Test Version and once that is up and running and use this to convert it to a full version.

                   

                  How to convert a Lightroom CC trial to Lightroom 6

                   

                  Did you get a prompt to input your Adobe ID, an email address and password, before you got the serial number dialog window?

                  • 6. Re: Problems during Lightroom 6 installation
                    sternd67996288 Level 1

                    I followed the advice and tried to install the test version after restarting. But this attempt, too, unfortunately failed. I had to log in with my Adobe account after initializing the setup and selecting "Install Test Version". Initially, the installation seemed to work up to about 2%, but then the error occurred with this error message: (Translation: Installation failed.) Inconsistency in the installer database. Restart the computer and run it Reinstall the installation, and use the Troubleshooting File to help identify the problem, and if you continue to experience problems, contact support for further assistance. ")

                    • 7. Re: Problems during Lightroom 6 installation
                      cmgap Adobe Community Professional

                      Any chance the download from Amazon was corrupted? Can you download a second time and try to run the installer again?

                       

                      Found this suggestion on another thread with the 'Inconsistency in the installer database' message

                       

                      Use the Creative Cloud Cleaner Tool to solve installation problems

                      • 8. Re: Problems during Lightroom 6 installation
                        Just Shoot Me Adobe Community Professional

                        This is more than likely a drive/folder/file permissions problem. The folder the LR install is trying to copy files to doesn't have the correct permissions.

                         

                        This has been an on going problem with every operating system update for both Windows and Mac OS X. MS and Apple seem to change permissions on folders at will without any concern for other software vendors or users.

                         

                        Check the C:\Users folder Properties and Add your Username to the list on the Security tab and give it Full Control. Also check your actual username for the same thing, C:\Users\YourUserName .

                        • 9. Re: Problems during Lightroom 6 installation
                          sternd67996288 Level 1

                          I have the administrator account, which since the update of Windows 7 on Windows 10 on my computer strangely became invisible was reactivated. After a reboot I have registered with this administrator account to my computer and checked if there is a full access to the system drive and all subdirectories. All ticks for full access are set. Then I tried again to install Lightroom. But the problem described continues to exist. Afterwards I tried to install a trial version of Lightroom from the Adobe website, but also this attempt failed.

                          • 10. Re: Problems during Lightroom 6 installation
                            Just Shoot Me Adobe Community Professional

                            Doesn't matter if you have an Admin account or not. The New Admin accounts aren't like the older Admin accounts. They still restrict access to certain things unless you over ride them by changing the permissions.

                             

                            Only if you are a SuperUser and or ROOT user do you have complete access and in fact not even then with the newer versions of Windows and OS X.

                            • 11. Re: Problems during Lightroom 6 installation
                              sternd67996288 Level 1

                              For the sake of clarity: I have not logged into the installation with an account, which is a member of the group "Administrators", but with the account "Administrator" itself. If you look at the rights in the system drive, you can also see the difference. The user logged in with the "Administrator" account has no restrictions as to the read or write rights of the system drive. Nevertheless, the problem still exists.

                              • 12. Re: Problems during Lightroom 6 installation
                                sternd67996288 Level 1

                                Furthermore, I have disabled firewall and the virus scanner for the installation process.