Can't Export PDF, asking for subscription

[awjp33268471]

I have an active Export pdf product but when I try and use it I am refered to the adobe pricing page-----why?

I have a purchased Export pdf product and often need to convert pdf files to word,excel etc. When I hit 'convert' I am immediately redirected to an Adobe webpage where I am invited to but the product again. My annual subscription was renewed on 11th March this year.

This inability to easily contact  some form of support is very frustrating and currently stopping me from progressing a desire to subscribe to Lightroom cc and Photioshop cc . At least with Photoplus there are people to speak to.

[Adorobat]

Hi awjp33268471,

Please refer to the steps suggested in the links given below:

Cannot export PDF file into WORD Doc (which I just purchased) System allows me to choose what PDF F...

I just purchased Adobe Export PDF, but I still cannot convert my .pdf document to Ms. Word. I have ...

Keep us updated with the results.

Shivam

[riekertd45957334]

Can't agree more I have the same problem.

I'm now stuck for two days without a solution offered from Adobe support.   

Please if somebody else is reading this please advise other contact details for this unreachable people.

Ps. also tried everything even tried Adobe Cloud an still can export /  covert PDF to Word / excel.

Kind rgds

Riekert