2 Replies Latest reply on Jul 20, 2017 3:38 PM by Kevin-Monahan

    Playback is only sound, will not show video

    CasinoDuck

      Adobe After Effects CC 2017.2 release

      Version 14.2.0.198

      Windows 10 home edition

      6700k

      MSI 1070

      16g ram

       

      Has anyone else had this issue?

       

      New user.  Issue showed up after premiere pro update, a few days ago.

      Also,

      Sometimes, I receive this error message "After Effects Error: Cached Preview needs 2 or more frames to playback" When trying to playback.

      After Effects, after closing, will still run in the background.  And, will not restart without closing processes.

       

      Things I've tried:

      Re-installed After Effects through Creative Cloud 4.0.1.188

      Googled the issue. Was able to find two instances, dated a few years back.  Unfortunately, they seem to be related to a program I've not installed on the PC. "Sonic Suite."

       

      Thanks in advance for your help!