2 Replies Latest reply on Jul 20, 2017 3:38 PM by Kevin-Monahan

    Playback is only sound, will not show video


      Adobe After Effects CC 2017.2 release


      Windows 10 home edition


      MSI 1070

      16g ram


      Has anyone else had this issue?


      New user.  Issue showed up after premiere pro update, a few days ago.


      Sometimes, I receive this error message "After Effects Error: Cached Preview needs 2 or more frames to playback" When trying to playback.

      After Effects, after closing, will still run in the background.  And, will not restart without closing processes.


      Things I've tried:

      Re-installed After Effects through Creative Cloud

      Googled the issue. Was able to find two instances, dated a few years back.  Unfortunately, they seem to be related to a program I've not installed on the PC. "Sonic Suite."


      Thanks in advance for your help!