5 Replies Latest reply on May 22, 2017 10:30 AM by bobk38

    Lightroom for Mac will not launch after may 2017 upgrade

    rjohn99

      After I installed the latest creative cloud upgrades a few weeks ago, Lightroom won't launch.  The start page flashes on for a second and then disappears.  Photoshop and Bridge start normally.  I have found online recommendations from this and other sources that suggest signing out and signing in again and uninstalling and reinstalling, which I have several times with no luck. 

       

      Any suggestions will be appreciated.

      System:

      OS - Sierra 10.12.5

      Mac Pro

      12 GB

       

      RJohnson

      rjohn99@mac.com

        • 1. Re: Lightroom for Mac will not launch after may 2017 upgrade
          Jao vdL Adobe Community Professional & MVP

          Which Lightroom version? I am sure you have also tried rebooting your machine? Try holding option and shift while starting Lightroom and resetting its preferences.

          • 2. Re: Lightroom for Mac will not launch after may 2017 upgrade
            rjohn99 Level 1

            The version is 2015.10

             

            Thanks for your response.  I have rebooted, as you can imagine, and reset preferences.  If this is any help, here is an excerpt from the crash report produced by Apple:

             

            Process:               Adobe Lightroom [1223]

            Path:                  /Applications/Adobe Lightroom/Adobe Lightroom.app/Contents/MacOS/Adobe Lightroom

            Identifier:            com.adobe.Lightroom6

            Version:               Adobe Lightroom [1111918] (6.10)

            Code Type:             X86-64 (Native)

            Parent Process:        ??? [1]

            Responsible:           Adobe Lightroom [1223]

            User ID:               501

             

             

            Date/Time:             2017-05-21 12:07:58.487 -0700

            OS Version:            Mac OS X 10.12.5 (16F73)

            Report Version:        12

            Anonymous UUID:        108CFE34-E44F-8D74-2841-73BEB4C5C5C1

             

             

            Sleep/Wake UUID:       F2ECC210-60AA-4833-9BA4-A3B22AB4CE60

             

             

            Time Awake Since Boot: 2500 seconds

            Time Since Wake:       280 seconds

             

             

            System Integrity Protection: enabled

             

             

            Crashed Thread:        17  Worker Thread

             

             

            Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

            Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000000

            Exception Note:        EXC_CORPSE_NOTIFY

             

             

            Termination Signal:    Segmentation fault: 11

            Termination Reason:    Namespace SIGNAL, Code 0xb

            Terminating Process:   exc handler [0]

             

            Rjohnson

            rjohn99@mac.com

            • 3. Re: Lightroom for Mac will not launch after may 2017 upgrade
              Jao vdL Adobe Community Professional & MVP

              Thanks for that info. This is clearly a real crash of Lightroom. It is incredibly hard to troubleshoot this unfortunately. The crash report (this is only part of it by the way) shows that Lightroom for some reason tries to access a part of memory that it shouldn't or that doesn't exist. That can be a real bug, some problem with your installation(probably not as you reinstalled) or some other software that is injecting itself. Do you have anything like an antivirus, cleanup utility, little snitch or anything other third party system utility installed?

              • 4. Re: Lightroom for Mac will not launch after may 2017 upgrade
                rjohn99 Level 1

                I do have an antivirus installed.  I shut it off, rebooted, deleted Lightroom, signed out of Creative Cloud, rebooted, signed back in, reinstalled Lightroom. Same problem.  It's a mystery. 

                 

                Thanks for you suggestions.  I'm not sure what to do next.

                 

                RJohnson

                rjohn99@mac.com

                • 5. Re: Lightroom for Mac will not launch after may 2017 upgrade
                  bobk38 Level 1

                  I spent time with Adobe, and we resolved.  It was determined that another version of LR had been issued (6.1).  So the problem, is that I couldn’t get into Lightroom to update my version.  Also LR sends update notices in email, but doesn’t auto update or send notices within LR, except if you look for it.  A pathetic process, which says they don’t care about LR owners…as they want you to go with the monthly version (Creative Cloud).  This was quite shocking, and undermines my trust of Adobe.  I would get CC, but it’s basically a commitment to pay/use it for a LIFETIME, or it will stop.  That is super-crazy.