4 Replies Latest reply on May 31, 2017 7:20 PM by ideawarrior

    Difficulty with workflow between Adobe Draw and Capture

    ideawarrior

      I am trying to follow this tutorial:  Create vector art with Adobe Capture and Adobe Draw | Adobe Creative Cloud Mobile Apps Tutorials

      Everything works great until step #8 (out of 10). This is the part where I get stuck. No matter what I try, I cannot seem to load an image from my library into Draw after Capture "vectorized" it, nor can I take my own and continue with the step as described. The following never happens (specifically, the automatic import step):

       

      Capture will take a moment to convert your shape into a vector. When complete, it will automatically import the vector shape into Draw.

        • 1. Re: Difficulty with workflow between Adobe Draw and Capture
          Sue Garibaldi Adobe Employee (Admin)

          Hi IdeaWarrior.

           

          Sorry it's not working correctly. A couple of questions:

          What device and which version of Draw are you using?

          Also, what actually happens when after you tap the + icon? Does Capture open? Are you taken to the start screen (on which there should be a shutter and a thumbnail of an image that's on your device)?

           

          Let me know and we'll go from there.

           

          Sue.

          1 person found this helpful
          • 2. Re: Difficulty with workflow between Adobe Draw and Capture
            ideawarrior Level 1

            Hi Sue,

            Thanks so much for your quick response, I really appreciate it.

             

            Version of Draw: 4.11

            I am on an ipad pro  version 10.3.1

             

            Here are the steps I take and what I see at that step #8:

             

            [[[When complete, it will automatically import the vector shape into Draw.]]]

            This step is the step that doesn't seem to work (or it is really slow).  After the conversion of the shape into a vector shape is done, I see the following user interface elements:

            Top of screen: An orange bar that says "Save & return to Adobe Draw" (it is not clickable, not accessible, it looks "greyed out")

            Right below, a black bar that says < Edit       Preview

            Below at the bottom of the screen, two buttons "Off" and "On"

            Is it possible that this step simply takes a very long time (over 3 minutes)?  I have closed the app every time as it seems to be stuck there.

             

            THANK YOU!

            Christina

            • 3. Re: Difficulty with workflow between Adobe Draw and Capture
              Sue Garibaldi Adobe Employee (Admin)

              IdeaWarrior.

               

              One quick thing that I want to make sure you know:  You can bring already-created Capture Shapes into Draw from that same menu. Instead of tapping on the  + icon you've been tapping to open Capture, just tap on your library name just below it. That's where it's easiest to pull pre-made shapes into Draw.

               

              Now, about the rendering. It definitely sounds like whatever image you're trying to generate is taking a long time to render (that's why that top nav is greyed out). And the only time that might happen is if the image is a complex one. Are you experiencing that "wait" with everything? Or are the shapes you've tried creating complex? Can you try something super simple and see what happens?

               

              And one last thing... When you create shapes in Capture are you experiencing these wait times while shapes render?

               

              Let me know.

               

              Sue.

              1 person found this helpful
              • 4. Re: Difficulty with workflow between Adobe Draw and Capture
                ideawarrior Level 1

                Thank you so much! I tried a different image and it rendered faster.

                Really appreciate the input.

                Christina