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strange black rectangle on first screen(after open photoshop)

New Here ,
May 22, 2017 May 22, 2017

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I have the latest version of Photoshop. Version Adobe Photoshop: 2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967 ( x64).
3 weeks ago strange thing appeared. When i open photoshop, on the start screen i see black rectangle(also this is in the CreateNewFile window).
May be someone know why this happened?@@

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correct answers 1 Correct answer

Community Expert , May 23, 2017 May 23, 2017

Just to make sure: You did restart Photoshop after changing the setting?

What have you done for trouble-shooting so far?

Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:

https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

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Community Expert ,
May 22, 2017 May 22, 2017

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Does turning off »Use Graphics Processor« in the Performance Preferences (Photoshop > Preferences > Performance > Graphic Processor Settings) and restarting Photoshop have any bearing on the issue?

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New Here ,
May 23, 2017 May 23, 2017

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No

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Community Expert ,
May 23, 2017 May 23, 2017

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Just to make sure: You did restart Photoshop after changing the setting?

What have you done for trouble-shooting so far?

Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:

https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

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