9 Replies Latest reply on May 30, 2017 12:15 AM by Willi Adelberger

    InDesign image issues - impossible to solve!

    haroldf68911394

      I'm working on a lengthy mathematics manual.

      All of the charts and equations are linked properly and fonts are good, but for some reason, some of the graphics don't want to export when I make the PDF.

       

      And each time I export it, the ones that don't work are different. InDesign keeps a log of the errors and I've exported the PDF three times in a row and got three different sets of errors.

      Twice I went through all of the error log and I outlined the fonts of each of the equations listed in the log. Then I exported again and it gave me a new list of errors. (I did that twice.) I even split the document into two parts thinking it was bogging down on so many links, but I got the same results. And then I used the latest and greatest version of InDesign (which is CC 2017, mainly I use CC 2015) and again had the same results. I think the only way to fix it so that doesn't happen is for me to outline the fonts of every single equation. I've already spent so much time on this guide, but I don't know what else to do.

       

      Anyone have any ideas as to what I could change or am doing wrong? I'm an experienced designer and I've NEVER had this happen before.

       

      Any help would be SO appreciated!

        • 1. Re: InDesign image issues - impossible to solve!
          Steve Werner Adobe Community Professional & MVP

          Because there are several processes involved:

           

          What software produced the graphics? What format are the graphics in? What color space? Exactly what settings are you using to create the PDF file? What PDF reader are you using to view the PDF file? What error messages have you received?

          • 2. Re: InDesign image issues - impossible to solve!
            rob day Adobe Community Professional & MVP

            What's the format of the linked files?

            • 3. Re: InDesign image issues - impossible to solve!
              Bill Silbert Adobe Community Professional

              I know that you said that all of your fonts are good but have you tried using a different copy of each font as a way of being sure of that? Also check your pdf in Acrobat to see if all fonts been embeddd. You  can find this out find out through File>Save As Other>Optimized Pdf>Fonts option in the PDF Optimizer window. If not go back to InDesign and in the Advanced section of the Export Adobe pdf dialog make sure that subset fonts is set for 100%.

              • 4. Re: InDesign image issues - impossible to solve!
                kellip10850027

                A friend of mine posted this question, but I am the one dealing with the issue. The files are a combination of ai and eps files, CMYK color space. I exported the pdf using the Press Quality setting. I am viewing the file in Acrobat DC. I'm using InDesign CC 2015 (because of some plugins I use that aren't licensed in  ID CC 2017), but I have also used InDesign CC 2017 to see if that would fix the issue. Still the same - a different list of errors each time I export the pdf.

                 

                To answer Bill Silbert, the fonts I'm using are Times New Roman and Symbol. (I had to change the Symbol font from the version that came in some of the source files to the one on my computer.) My pdf export subset fonts is set for 100%. (I never change that.) Usually, I will get an error message or notification of some sort if I'm using fonts that can't be embedded (both in Illustrator and in InDesign when I export a file). No error messages of this nature have appeared.

                 

                I've worked on other mathematics books for this client and have never had this issue. Any other suggestions?

                • 5. Re: InDesign image issues - impossible to solve!
                  Laubender Adobe Community Professional & MVP

                  Can you make one of the EPSs and one of the PDFs that are troubling you available for download?
                  You may upload the samples to a service like Dropbox and post the download link here.

                   

                  Without seeing the files its hard to help.

                   

                  Regards,
                  Uwe

                  • 6. Re: InDesign image issues - impossible to solve!
                    Laubender Adobe Community Professional & MVP

                    kellip10850027  wrote

                    … Still the same - a different list of errors each time I export the pdf.…

                    Hi Kelli,

                    can you show a sample of the errors?

                     

                    Regards,
                    Uwe

                    • 7. Re: InDesign image issues - impossible to solve!
                      Abambo Level 4

                      My latest knowledge on PDF files is, that they are best to be PDF X/4 files. AI files may also be saved as X/4 files. Fonts do not to be outlined but should be embedded.

                       

                      It could help to post a problematic file so that the specialists can look at the data.

                      1 person found this helpful
                      • 8. Re: InDesign image issues - impossible to solve!
                        kellip10850027 Level 1

                        I apologize for the delay in my response. I just exported the PDF file again using the PDF X/4 setting as suggested by Abambo and as far as I can tell, all links appear to have exported correctly. Thank you so much for the help! I will post again if I discover any errors that I didn't catch before posting this message.

                        • 9. Re: InDesign image issues - impossible to solve!
                          Willi Adelberger Most Valuable Participant

                          If you get AI files and don't have the used fonts on your computer, don't open and save them as it will destroy the content. Simply place the AI file in InDesign.

                          Don't use EPS files. Try to convert them via Distiller to PDF files and use them. There may be several causes why the EPS file will not work, we cannot do enough forensic from the distance to clarify why you have this problem. But avoid EPS in modern days as much as possible.

                          If you ask for PDF files, require PDF/X-4.