4 Replies Latest reply on Nov 15, 2017 8:14 PM by smx21

    Photoshop CC 2017 Continual Spinning Beachball on Mac OS X Sierra 10.12.4

    nearview-media

      This only started happening a couple weeks ago, but it's gotten worse. Whenever I open Photoshop, open an existing file (PSD, PNG or JPG), or create a new file, I always get the spinning beachball. It can take up to 10 minutes before it clears up. This is making it nearly impossible to get any work done on tight deadlines.

       

      I have tried completely uninstalling Photoshop and Creative Cloud ... and have even run the Creative Cloud Cleaner Tool .. including restarts between all actions. I still get the spinning beach ball.

       

      Really need to find a solution quickly as a key business launch is depending on it. Any ideas?

        • 1. Re: Photoshop CC 2017 Continual Spinning Beachball on Mac OS X Sierra 10.12.4
          nearview-media Level 1

          BTW, here are the results from Etrecheck ...

           

           

          EtreCheck version: 3.3 (383)

          Report generated 2017-05-22 22:30:44

          Download EtreCheck from https://etrecheck.com

          Runtime: 1:48

          Performance: Excellent

           

          Click the [Lookup] links for more information from Apple Support Communities.

          Click the [Details] links for more information about that line.

           

          Problem: Beachballing

           

          Hardware Information:

              MacBook Pro (Retina, 13-inch, Early 2015)

              [Technical Specifications] - [User Guide] - [Warranty & Service]

              MacBook Pro - model: MacBookPro12,1

              1 3.1 GHz Intel Core i7 (i7-5557U) CPU: 2-core

              16 GB RAM Not upgradeable

                  BANK 0/DIMM0

                      8 GB DDR3 1867 MHz ok

                  BANK 1/DIMM0

                      8 GB DDR3 1867 MHz ok

              Bluetooth: Good - Handoff/Airdrop2 supported

              Wireless:  en0: 802.11 a/b/g/n/ac

              Battery: Health = Normal - Cycle count = 195

           

          Video Information:

              Intel Iris Graphics 6100 - VRAM: 1536 MB

                  Color LCD 2560 x 1600

           

          System Software:

              macOS Sierra  10.12.4 (16E195) - Time since boot: about one hour

           

          Disk Information:

              APPLE SSD SM1024G disk0 : (1 TB) (Solid State - TRIM: Yes)

              [Show SMART report]

                  EFI (disk0s1 - MS-DOS FAT32) <not mounted> : 210 MB

                  Recovery HD (disk0s3 - Journaled HFS+) <not mounted>  [Recovery]: 650 MB

                  Macintosh HD (disk1 - Journaled HFS+) /  [Startup]: 999.35 GB (412.16 GB free)

                      Encrypted AES-XTS Unlocked

                      Core Storage: disk0s2 999.70 GB Online

           

          USB Information:

              Broadcom Corp. Bluetooth USB Host Controller

           

          Thunderbolt Information:

              Apple Inc. thunderbolt_bus

           

          Gatekeeper:

              Mac App Store and identified developers

           

          Kernel Extensions:

                  /Library/Extensions

              [not loaded]    com.asix.driver.ax88179-178a (1.4.0 - SDK 10.9) [Lookup]

              [not loaded]    com.asix.driver.ax88772 (1.4.0 - SDK 10.9) [Lookup]

              [loaded]    com.symantec.SymXIPS (8.1 - SDK 10.10) [Lookup]

              [loaded]    com.symantec.internetSecurity.kext (7.4.1 - SDK 10.11) [Lookup]

              [loaded]    com.symantec.ips.kext (7.4.1 - SDK 10.11) [Lookup]

              [loaded]    com.symantec.nfm.kext (7.4.1 - SDK 10.11) [Lookup]

              [loaded]    net.telestream.driver.TelestreamAudio (1.1.1 - SDK 10.8) [Lookup]

           

                  /System/Library/Extensions

              [not loaded]    com.leapfrog.codeless.kext (2.0) [Lookup]

              [not loaded]    com.leapfrog.driver.LfConnectDriver (1.12.0 - SDK 10.10) [Lookup]

           

          System Launch Agents:

              [not loaded]    6 Apple tasks

              [loaded]    177 Apple tasks

              [running]    99 Apple tasks

           

          System Launch Daemons:

              [not loaded]    43 Apple tasks

              [loaded]    169 Apple tasks

              [running]    106 Apple tasks

           

          Launch Agents:

              [failed]    com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.pli st (Adobe Systems, Inc. - installed 2017-01-11) [Lookup]

              [failed]    com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2017-05-22) [Lookup]

              [loaded]    com.google.keystone.agent.plist (Google, Inc. - installed 2017-03-28) [Lookup]

              [loaded]    com.oracle.java.Java-Updater.plist (Unknown - installed 2016-08-29) [Lookup]

              [running]    com.symantec.uiagent.application.NFM.plist (Symantec - installed 2017-04-27) [Lookup]

           

          Launch Daemons:

              [loaded]    com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-01-11) [Lookup]

              [loaded]    com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-01-11) [Lookup]

              [loaded]    com.adobe.SC.FPFeedbackService-1.0.plist (Unknown - installed 2015-12-01) [Lookup]

              [running]    com.adobe.adobeupdatedaemon.plist (Adobe Systems, Inc. - installed 2017-05-22) [Lookup]

              [running]    com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2017-05-01) [Lookup]

              [loaded]    com.google.keystone.daemon.plist (Google, Inc. - installed 2017-04-17) [Lookup]

              [loaded]    com.leapfrog.connect.authdaemon.plist (LeapFrog Enterprises, Inc. - installed 2015-12-25) [Lookup]

              [loaded]    com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-04-11) [Lookup]

              [loaded]    com.microsoft.office.licensingV2.helper.plist (Unknown - installed 2015-07-01) [Lookup]

              [loaded]    com.oracle.java.Helper-Tool.plist (Shell script - installed 2016-08-29) [Lookup]

              [running]    com.sonos.SonosLibraryServer.plist (Sonos, Inc. - installed 2017-01-27) [Lookup]

              [loaded]    com.symantec.SymLUHelper.NFM.plist (Symantec - installed 2017-04-25) [Lookup]

              [loaded]    com.symantec.UninstallerToolHelper.NFM.plist (Symantec - installed 2017-04-25) [Lookup]

              [running]    com.symantec.deepsight-extractor.NFM.plist (Symantec - installed 2017-04-25) [Lookup]

              [failed]    com.symantec.liveupdate.daemon.NFM.plist (Symantec - installed 2017-04-25) [Lookup]

              [running]    com.symantec.nfm.wps.plist (Symantec - installed 2017-04-25) [Lookup]

              [running]    com.symantec.sharedsettings.NFM.plist (Symantec - installed 2017-04-25) [Lookup]

              [running]    com.symantec.symdaemon.NFM.plist (Symantec - installed 2017-04-25) [Lookup]

              [running]    com.symantec.symqual.detail.NFM.plist (Symantec - installed 2017-04-25) [Lookup]

              [loaded]    com.symantec.symqual.panicreporter.NFM.plist (Symantec - installed 2017-04-25) [Lookup]

              [loaded]    com.symantec.symqual.submit.NFM.plist (Symantec - installed 2017-04-25) [Lookup]

              [loaded]    net.telestream.LicensingHelper.plist (Telestream LLC - installed 2016-06-09) [Lookup]

           

          User Launch Agents:

              [loaded]    com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-03-06) [Lookup]

              [running]    com.akamai.single-user-client.plist (Unknown - installed 2017-01-22) [Lookup]

              [loaded]    com.citrixonline.GoToMeeting.G2MUpdate.plist (Citrix Online LLC - installed 2017-05-18) [Lookup]

              [running]    com.leapfrog.connect.monitor.plist (LeapFrog Enterprises, Inc. - installed 2015-12-25) [Lookup]

              [loaded]    com.valvesoftware.steamclean.plist (Unknown - installed 2017-05-09) [Lookup]

           

          User Login Items:

              iTunesHelper    Application  (installed 2017-05-16)

                  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

              AdobeResourceSynchronizer    Application

                  (/Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Helpers/AdobeResourceSynchronizer.app)

              Google Drive    Application

                  (/Applications/Google Drive.app)

              Google Chrome    Application

                  (/Applications/Google Chrome.app)

           

          Internet Plug-ins:

              AdobeAAMDetect: 3.0.0.0 (installed 2017-05-22) [Lookup]

              WidevineMediaOptimizer: 6.0.0.12757 (installed 2014-06-09) [Lookup]

              QuickTime Plugin: 7.7.3 (installed 2017-04-09)

              AdobePDFViewerNPAPI: 17.009.20044 (installed 2017-04-14) [Lookup]

              AdobePDFViewer: 17.009.20044 (installed 2017-04-14) [Lookup]

              o1dbrowserplugin: 5.41.3.0 (installed 2015-12-16) [Lookup]

              nplastpass: 3.2.11 (installed 2015-07-15) [Lookup]

              googletalkbrowserplugin: 5.41.3.0 (installed 2015-12-11) [Lookup]

              JavaAppletPlugin: Java 8 Update 101 build 13 (installed 2016-09-19) Check version

           

          User internet Plug-ins:

              PanasonicDrmPlugin_3: 3.0.1.1 (installed 2015-07-22) [Lookup]

              WebEx64: 1.0 (installed 2015-08-11) [Lookup]

              CitrixOnlineWebDeploymentPlugin: 1.0.105 (installed 2013-04-25) [Lookup]

              ZoomUsPlugIn: 4.0.22259.0125 (installed 2017-02-13) [Lookup]

           

          Safari Extensions:

              [enabled]    LastPass - LastPass - https://lastpass.com (installed 2016-01-19)

           

          3rd Party Preference Panes:

              Akamai NetSession Preferences (installed 2017-01-22) [Lookup]

              Java (installed 2016-06-22) [Lookup]

           

          Time Machine:

              Time Machine not configured!

           

          Top Processes by CPU:

                  16%   syslog

                  10%   Google Chrome Helper(9)

                   8%   WindowServer

                   5%   kernel_task

                   4%   plugin-container

           

          Top Processes by Memory:

              2.02 GB   Google Chrome Helper(9)

              1.10 GB   Adobe Photoshop CC 2017

              1.00 GB   kernel_task

              800 MB    SymDaemon

              492 MB    CEPHtmlEngine Helper(7)

           

          Top Processes by Network Use:

              Input     Output    Process name

              254 KB    254 KB    com.apple.WebKi

              291 KB    44 KB     mDNSResponder

              155 KB    3 KB      com.apple.geod

              49 KB     6 KB      firefox

              18 KB     21 KB     apsd

           

          Top Processes by Energy Use:

                8.10 WindowServer

                5.02 plugin-container

                2.30 SymDaemon

                0.66 launchd

                0.66 NFMWps

           

          Virtual Memory Information:

              6.00 GB   Available RAM

              326 MB    Free RAM

              10.00 GB  Used RAM

              5.68 GB   Cached files

              0 B       Swap Used

           

          Diagnostics Information:

              2017-05-22 21:51:00    ~/Library/Logs/DiagnosticReports/Creative Cloud_2017-05-22-215100_[redacted].crash

                  com.adobe.acc.AdobeCreativeCloud - /Applications/Utilities/Adobe Creative Cloud/*/Creative Cloud.app/Contents/MacOS/Creative Cloud

                  Application Specific Information:

                  objc_msgSend() selector name: isKindOfClass:

              2017-05-22 21:34:04    /Library/Logs/DiagnosticReports/Skype_2017-05-22-213404_[redacted].hang

                  /Applications/Skype.app/Contents/MacOS/Skype/Applications/Skype.app/Contents/MacOS/Skype/ Applications/Utilities/Adobe Creative Cloud/*/Core Sync.app/Contents/PlugIns/ACCFinderSync.appex/Contents/MacOS/ACCFinderSync/System/Library /Frameworks/Accounts.framework/Versions/A/Support/accountsd/Library/Application Support/Adobe/*/Adobe CEF Helper.app/Contents/MacOS/Adobe CEF Helper/Library/Application Support/Adobe/*/Adobe CEF Helper.app/Contents/MacOS/Adobe CEF Helper/Library/Application Support/Adobe/*/Adobe CEF Helper.app/Contents/MacOS/Adobe CEF Helper/Library/Application Support/Adobe/*/Adobe Desktop Service.app/Contents/MacOS/Adobe Desktop Service/Library/Application Support/Adobe/*/Adobe Installer/Applications/Utilities/Adobe Creative Cloud/*/Creative Cloud.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCRDaemon.app/C ontents/MacOS/AdobeCRDaemon/Library/Application Support/Adobe/*/Adobe Desktop Service.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCRDaemon.app /Conte

              2017-05-22 21:27:24    Self test - passed

              2017-05-22 21:15:46    /Library/Logs/DiagnosticReports/Adobe Photoshop CC 2017_2017-05-22-211546_[redacted].hang

                  /Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/MacOS/Adobe Photoshop CC 2017/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/MacOS/Adobe Photoshop CC 2017/Applications/Utilities/Adobe Creative Cloud/*/Core Sync.app/Contents/PlugIns/ACCFinderSync.appex/Contents/MacOS/ACCFinderSync/System/Library /Frameworks/Accounts.framework/Versions/A/Support/accountsd/Library/Application Support/Adobe/*/Adobe CEF Helper.app/Contents/MacOS/Adobe CEF Helper/Library/Application Support/Adobe/*/Adobe CEF Helper.app/Contents/MacOS/Adobe CEF Helper/Library/Application Support/Adobe/*/Adobe Desktop Service.app/Contents/MacOS/Adobe Desktop Service/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/Plug-ins/Spaces/Adobe Spaces Helper.app/Contents/MacOS/Adobe Spaces Helper/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/Plug-ins/Spaces/Adobe Spaces Helper.app/Contents/MacOS/Adobe Spaces Helper/Applications/Adobe Pho

              2017-05-22 21:02:39    /Library/Logs/DiagnosticReports/Adobe Photoshop CC 2017_2017-05-22-210239_[redacted].hang

                  /Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/MacOS/Adobe Photoshop CC 2017/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/MacOS/Adobe Photoshop CC 2017/Applications/Utilities/Adobe Creative Cloud/*/Core Sync.app/Contents/PlugIns/ACCFinderSync.appex/Contents/MacOS/ACCFinderSync/System/Library /Frameworks/Accounts.framework/Versions/A/Support/accountsd/Library/Application Support/Adobe/*/Adobe CEF Helper.app/Contents/MacOS/Adobe CEF Helper/Library/Application Support/Adobe/*/Adobe CEF Helper.app/Contents/MacOS/Adobe CEF Helper/Library/Application Support/Adobe/*/Adobe Desktop Service.app/Contents/MacOS/Adobe Desktop Service/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/Plug-ins/Spaces/Adobe Spaces Helper.app/Contents/MacOS/Adobe Spaces Helper/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/Plug-ins/Spaces/Adobe Spaces Helper.app/Contents/MacOS/Adobe Spaces Helper/Applications/Adobe Pho

              2017-05-22 20:17:31    /Library/Logs/DiagnosticReports/Adobe Photoshop CC 2017_2017-05-22-201731_[redacted].hang

                  /Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/MacOS/Adobe Photoshop CC 2017/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/MacOS/Adobe Photoshop CC 2017/Applications/Utilities/Adobe Creative Cloud/*/Core Sync.app/Contents/PlugIns/ACCFinderSync.appex/Contents/MacOS/ACCFinderSync/Applications/U tilities/Adobe Creative Cloud/*/Core Sync.app/Contents/PlugIns/ACCFinderSync.appex/Contents/MacOS/ACCFinderSync/System/Library /Frameworks/Accounts.framework/Versions/A/Support/accountsd/Library/Application Support/Adobe/*/Adobe Desktop Service.app/Contents/MacOS/Adobe Desktop Service/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/Plug-ins/Spaces/Adobe Spaces Helper.app/Contents/MacOS/Adobe Spaces Helper/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/Plug-ins/Spaces/Adobe Spaces Helper.app/Contents/MacOS/Adobe Spaces Helper/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents

              2017-05-22 17:49:32    /Library/Logs/DiagnosticReports/SymDaemon_2017-05-22-174932_[redacted].cpu_resource.diag [Details]

                  /Library/Application Support/Symantec/*/SymDaemon.bundle/Contents/MacOS/SymDaemon

              2017-05-22 16:41:41    /Library/Logs/DiagnosticReports/Adobe Photoshop CC 2017_2017-05-22-164141_[redacted].hang

                  /Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/MacOS/Adobe Photoshop CC 2017/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/MacOS/Adobe Photoshop CC 2017/Applications/Utilities/Adobe Creative Cloud/*/Core Sync.app/Contents/PlugIns/ACCFinderSync.appex/Contents/MacOS/ACCFinderSync/System/Library /Frameworks/Accounts.framework/Versions/A/Support/accountsd/Library/Application Support/Adobe/*/Adobe CEF Helper.app/Contents/MacOS/Adobe CEF Helper/Library/Application Support/Adobe/*/Adobe CEF Helper.app/Contents/MacOS/Adobe CEF Helper/Library/Application Support/Adobe/*/Adobe Desktop Service.app/Contents/MacOS/Adobe Desktop Service/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/Plug-ins/Spaces/Adobe Spaces Helper.app/Contents/MacOS/Adobe Spaces Helper/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/Plug-ins/Spaces/Adobe Spaces Helper.app/Contents/MacOS/Adobe Spaces Helper/Applications/Adobe Pho

              2017-05-22 16:31:59    /Library/Logs/DiagnosticReports/Adobe Photoshop CC 2017_2017-05-22-163159_[redacted].hang

                  /Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/MacOS/Adobe Photoshop CC 2017/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/MacOS/Adobe Photoshop CC 2017/Applications/Utilities/Adobe Creative Cloud/*/Core Sync.app/Contents/PlugIns/ACCFinderSync.appex/Contents/MacOS/ACCFinderSync/System/Library /Frameworks/Accounts.framework/Versions/A/Support/accountsd/Library/Application Support/Adobe/*/Adobe CEF Helper.app/Contents/MacOS/Adobe CEF Helper/Library/Application Support/Adobe/*/Adobe CEF Helper.app/Contents/MacOS/Adobe CEF Helper/Library/Application Support/Adobe/*/Adobe Desktop Service.app/Contents/MacOS/Adobe Desktop Service/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/Plug-ins/Spaces/Adobe Spaces Helper.app/Contents/MacOS/Adobe Spaces Helper/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/Plug-ins/Spaces/Adobe Spaces Helper.app/Contents/MacOS/Adobe Spaces Helper/Applications/Adobe Pho

              2017-05-22 16:26:24    /Library/Logs/DiagnosticReports/Adobe Photoshop CC 2017_2017-05-22-162624_[redacted].hang

                  /Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/MacOS/Adobe Photoshop CC 2017/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/MacOS/Adobe Photoshop CC 2017/Applications/Utilities/Adobe Creative Cloud/*/Core Sync.app/Contents/PlugIns/ACCFinderSync.appex/Contents/MacOS/ACCFinderSync/System/Library /Frameworks/Accounts.framework/Versions/A/Support/accountsd/Library/Application Support/Adobe/*/Adobe Desktop Service.app/Contents/MacOS/Adobe Desktop Service/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/Plug-ins/Spaces/Adobe Spaces Helper.app/Contents/MacOS/Adobe Spaces Helper/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/Plug-ins/Spaces/Adobe Spaces Helper.app/Contents/MacOS/Adobe Spaces Helper/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/Plug-ins/Spaces/Adobe Spaces Helper.app/Contents/MacOS/Adobe Spaces Helper/Applications/Utilities/Adobe Application M

              2017-05-22 16:17:43    ~/Library/Logs/DiagnosticReports/Creative Cloud_2017-05-22-161743_[redacted].crash

              2017-05-22 15:43:00    ~/Library/Logs/DiagnosticReports/Creative Cloud_2017-05-22-154300_[redacted].crash

              2017-05-22 15:42:48    /Library/Logs/DiagnosticReports/Adobe Photoshop CC 2017_2017-05-22-154248_[redacted].hang

                  /Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/MacOS/Adobe Photoshop CC 2017/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/MacOS/Adobe Photoshop CC 2017/Applications/Utilities/Adobe Creative Cloud/*/Core Sync.app/Contents/PlugIns/ACCFinderSync.appex/Contents/MacOS/ACCFinderSync/System/Library /Frameworks/Accounts.framework/Versions/A/Support/accountsd/Library/Application Support/Adobe/*/Adobe CEF Helper.app/Contents/MacOS/Adobe CEF Helper/Library/Application Support/Adobe/*/Adobe CEF Helper.app/Contents/MacOS/Adobe CEF Helper/Library/Application Support/Adobe/*/Adobe Desktop Service.app/Contents/MacOS/Adobe Desktop Service/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/Plug-ins/Spaces/Adobe Spaces Helper.app/Contents/MacOS/Adobe Spaces Helper/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/Plug-ins/Spaces/Adobe Spaces Helper.app/Contents/MacOS/Adobe Spaces Helper/Applications/Adobe Pho

              2017-05-22 15:42:11    /Library/Logs/DiagnosticReports/Adobe Photoshop CC 2017_2017-05-22-154211_[redacted].hang

                  /Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/MacOS/Adobe Photoshop CC 2017/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/MacOS/Adobe Photoshop CC 2017/Applications/Utilities/Adobe Creative Cloud/*/Core Sync.app/Contents/PlugIns/ACCFinderSync.appex/Contents/MacOS/ACCFinderSync/System/Library /Frameworks/Accounts.framework/Versions/A/Support/accountsd/Library/Application Support/Adobe/*/Adobe CEF Helper.app/Contents/MacOS/Adobe CEF Helper/Library/Application Support/Adobe/*/Adobe CEF Helper.app/Contents/MacOS/Adobe CEF Helper/Library/Application Support/Adobe/*/Adobe Desktop Service.app/Contents/MacOS/Adobe Desktop Service/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/Plug-ins/Spaces/Adobe Spaces Helper.app/Contents/MacOS/Adobe Spaces Helper/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/Plug-ins/Spaces/Adobe Spaces Helper.app/Contents/MacOS/Adobe Spaces Helper/Applications/Adobe Pho

              2017-05-22 15:41:50    /Library/Logs/DiagnosticReports/Adobe Photoshop CC 2017_2017-05-22-154150_[redacted].hang

                  /Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/MacOS/Adobe Photoshop CC 2017/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/MacOS/Adobe Photoshop CC 2017/Applications/Utilities/Adobe Creative Cloud/*/Core Sync.app/Contents/PlugIns/ACCFinderSync.appex/Contents/MacOS/ACCFinderSync/System/Library /Frameworks/Accounts.framework/Versions/A/Support/accountsd/Library/Application Support/Adobe/*/Adobe CEF Helper.app/Contents/MacOS/Adobe CEF Helper/Library/Application Support/Adobe/*/Adobe CEF Helper.app/Contents/MacOS/Adobe CEF Helper/Library/Application Support/Adobe/*/Adobe Desktop Service.app/Contents/MacOS/Adobe Desktop Service/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/Plug-ins/Spaces/Adobe Spaces Helper.app/Contents/MacOS/Adobe Spaces Helper/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/Plug-ins/Spaces/Adobe Spaces Helper.app/Contents/MacOS/Adobe Spaces Helper/Applications/Adobe Pho

              2017-05-22 15:39:15    /Library/Logs/DiagnosticReports/Adobe Photoshop CC 2017_2017-05-22-153915_[redacted].hang

                  /Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/MacOS/Adobe Photoshop CC 2017/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/MacOS/Adobe Photoshop CC 2017/Applications/Utilities/Adobe Creative Cloud/*/Core Sync.app/Contents/PlugIns/ACCFinderSync.appex/Contents/MacOS/ACCFinderSync/System/Library /Frameworks/Accounts.framework/Versions/A/Support/accountsd/Library/Application Support/Adobe/*/Adobe CEF Helper.app/Contents/MacOS/Adobe CEF Helper/Library/Application Support/Adobe/*/Adobe CEF Helper.app/Contents/MacOS/Adobe CEF Helper/Library/Application Support/Adobe/*/Adobe Desktop Service.app/Contents/MacOS/Adobe Desktop Service/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/Plug-ins/Spaces/Adobe Spaces Helper.app/Contents/MacOS/Adobe Spaces Helper/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/Plug-ins/Spaces/Adobe Spaces Helper.app/Contents/MacOS/Adobe Spaces Helper/Applications/Adobe Pho

              2017-05-22 15:22:29    /Library/Logs/DiagnosticReports/Adobe Photoshop CC 2017_2017-05-22-152229_[redacted].hang

                  /Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/MacOS/Adobe Photoshop CC 2017/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/MacOS/Adobe Photoshop CC 2017/Applications/Utilities/Adobe Creative Cloud/*/Core Sync.app/Contents/PlugIns/ACCFinderSync.appex/Contents/MacOS/ACCFinderSync/System/Library /Frameworks/Accounts.framework/Versions/A/Support/accountsd/Library/Application Support/Adobe/*/Adobe CEF Helper.app/Contents/MacOS/Adobe CEF Helper/Library/Application Support/Adobe/*/Adobe CEF Helper.app/Contents/MacOS/Adobe CEF Helper/Library/Application Support/Adobe/*/Adobe Desktop Service.app/Contents/MacOS/Adobe Desktop Service/Library/Application Support/Adobe/*/Adobe Installer/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/Plug-ins/Spaces/Adobe Spaces Helper.app/Contents/MacOS/Adobe Spaces Helper/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/Plug-ins/Spaces/Adobe Spaces Helper.app/Conte

              2017-05-22 15:14:36    /Library/Logs/DiagnosticReports/Adobe Photoshop CC 2017_2017-05-22-151436_[redacted].hang

                  /Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/MacOS/Adobe Photoshop CC 2017/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/MacOS/Adobe Photoshop CC 2017/Applications/Utilities/Adobe Creative Cloud/*/Core Sync.app/Contents/PlugIns/ACCFinderSync.appex/Contents/MacOS/ACCFinderSync/System/Library /Frameworks/Accounts.framework/Versions/A/Support/accountsd/Library/Application Support/Adobe/*/Adobe CEF Helper.app/Contents/MacOS/Adobe CEF Helper/Library/Application Support/Adobe/*/Adobe CEF Helper.app/Contents/MacOS/Adobe CEF Helper/Library/Application Support/Adobe/*/Adobe Desktop Service.app/Contents/MacOS/Adobe Desktop Service/Library/Application Support/Adobe/*/Adobe Installer/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/Plug-ins/Spaces/Adobe Spaces Helper.app/Contents/MacOS/Adobe Spaces Helper/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/Plug-ins/Spaces/Adobe Spaces Helper.app/Conte

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                  /Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/MacOS/Adobe Photoshop CC 2017/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/MacOS/Adobe Photoshop CC 2017/System/Library/Frameworks/Accounts.framework/Versions/A/Support/accountsd/Library/Ap plication Support/Adobe/*/Adobe CEF Helper.app/Contents/MacOS/Adobe CEF Helper/Library/Application Support/Adobe/*/Adobe CEF Helper.app/Contents/MacOS/Adobe CEF Helper/Library/Application Support/Adobe/*/Adobe Desktop Service.app/Contents/MacOS/Adobe Desktop Service/Library/Application Support/Adobe/*/Adobe Installer/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/Plug-ins/Spaces/Adobe Spaces Helper.app/Contents/MacOS/Adobe Spaces Helper/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/Plug-ins/Spaces/Adobe Spaces Helper.app/Contents/MacOS/Adobe Spaces Helper/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/Plug-ins/Spac

           

          Files deleted by EtreCheck:

              2017-05-22 15:25:40 - ~/Library/LaunchAgents/com.lastpass.LastPassHelper.plist - Unknown

           

          • 2. Re: Photoshop CC 2017 Continual Spinning Beachball on Mac OS X Sierra 10.12.4
            smx21 Level 1

            Did you even find resolution? I am having this issue now.

            • 3. Re: Photoshop CC 2017 Continual Spinning Beachball on Mac OS X Sierra 10.12.4
              brunoselles Level 1

              Yes, I fixed It. I was designing a font using Glyphs App, exporting my builds to library/applicationsupport/adobe/fonts (this makes the font available instantly on any adobe app without restarting). At some point my font became corrupt and invalid, this made photoshop crash constantly.

              probably your problem is font related, try to rebuild  font caches, uninstall all of them till u go back to stable again.

              1 person found this helpful
              • 4. Re: Photoshop CC 2017 Continual Spinning Beachball on Mac OS X Sierra 10.12.4
                smx21 Level 1

                It WAS a font issue! I worked it out in between this dialogue. Good to know. Thank you!