Acrobat Fill and Sign - Lost data

[Mkottelenberg2]

A client of mine is using Abobe Acrobat Standard DC on a Windows 10 computer

He is having some issues with Fill and Sign.
When using this feature he will save the page he is working on and go to another page to make some changes

After saving that other page he will go back to the original page and find a blank page. Some of the entered data may be there but the form data is not there.

This happens for multiple documents.

We have tried repairing Acrobat and reinstalling it

Any thoughts on how to proceed?

[Moved by moderator from "Editing and Commenting" to "Document Cloud PDF services" (formerly "Adobe Fill and Sign").]

[Mkottelenberg2]

Does anyone have any thoughts at all on this?

[Tariq Dar]

Hi Mkottelenberg2,

Sorry for the delay in response.

If the issue is reproducible all the time, would you please share your contact details with me via private message:  How Do I Send Private Message

Help me with a phone number, time zone and work hours.

Will be waiting for your response.

-Tariq Dar

[Mkottelenberg2]

Hi Tariq

Currently, there are no specific steps that make this happen.

He uses Fill and Sign to fill in a large document. He Saves each page as he goes.

Sometimes when he opens the document after it was saved the page he was working on is blank except for the information he typed in.

But is does happen daily usually.

It is very strange.

I have run Adobe removal tool and reinstall Acrobat to test

Mark

[Tariq Dar]

Hi Mark,

Thank you for sharing your findings.

Since you tried cleaner tool already and I don't have much of the troubleshooting steps to mention except if you could turn off the security software momentarily and check. 

If you find any consistent workflow that helps us reproducing this issue please let me know.

-Tariq Dar