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1. Re: Crashes in Photoshop CC 2017 AND Lightroom CC 2015 on dialog open
kglad May 23, 2017 4:45 AM (in response to christians73243502)reset your preferences -
lightroom: https://helpx.adobe.com/lightroom/help/setting-preferences-lightroom.html
photoshop: https://forums.adobe.com/thread/375776
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2. Re: Crashes in Photoshop CC 2017 AND Lightroom CC 2015 on dialog open
christians73243502 May 23, 2017 6:27 AM (in response to kglad)Thanks but this did not solve the problem for either application.
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3. Re: Crashes in Photoshop CC 2017 AND Lightroom CC 2015 on dialog open
Sheena KaulMay 23, 2017 7:12 AM (in response to christians73243502)
Moving to Photoshop
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4. Re: Crashes in Photoshop CC 2017 AND Lightroom CC 2015 on dialog open
kglad May 23, 2017 8:22 AM (in response to christians73243502)if you successfully reset your preferences and that failed,
uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 3 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials
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5. Re: Crashes in Photoshop CC 2017 AND Lightroom CC 2015 on dialog open
christians73243502 May 23, 2017 10:42 AM (in response to kglad)So I performed all steps as described.
I only installed Lightroom for testing and the same error occurs.
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6. Re: Crashes in Photoshop CC 2017 AND Lightroom CC 2015 on dialog open
kglad May 23, 2017 11:08 AM (in response to christians73243502)what error? do you see an error message?
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8. Re: Crashes in Photoshop CC 2017 AND Lightroom CC 2015 on dialog open
kglad May 23, 2017 12:25 PM (in response to christians73243502)using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html