Crashes in Photoshop CC 2017 AND Lightroom CC 2015 on dialog open

[christians73243502]

Whenever I attempt to open a "file open" dialog, both applications crash.

Examples from Photoshop:

File > Open

File > Open as

File > Save

File > Save as

Edit > Adobe PDF-Settings > Load

Edit > Adobe PDF-Settings > Save as

Examples from Lightroom:

Edit > Watermark > Choose...

Edit > Settings > File.. (4th tab) > Choose...

I have installed the software in german, so I am not 100% sure whether the command translations are correct.

I just reinstalled the software on my Win10 machine (incl. the CC cleaner tool) but no changes on that behaviour.

[kglad]

reset your preferences -

lightroom: https://helpx.adobe.com/lightroom/help/setting-preferences-lightroom.html

photoshop:  https://forums.adobe.com/thread/375776

[christians73243502]

Thanks but this did not solve the problem for either application.

[kglad]

if you successfully reset your preferences and that failed,

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 3 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

[christians73243502]

So I performed all steps as described.

I only installed Lightroom for testing and the same error occurs.

[kglad]

what error?  do you see an error message?

[christians73243502]

These 2 messages appear when I click on a button that is supposed to open a "open" or "save as" dialog.

[kglad · Accepted solution]

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

[Sheena Kaul]

Moving to Photoshop General Discussion​