4 Replies Latest reply on Jun 21, 2017 12:12 PM by meenakshin83966505

    Document Cloud disconnects everyday

    -Marq-

      Everyday, my Adobe app disconnects me from Document Cloud and asks me to log in again (using iOS on iPad and iPhone). I tryed reintalling the app, but the problem is still there. Last 12 hours, I had to reconnect 3 times. What should I do?

        • 1. Re: Document Cloud disconnects everyday
          meenakshin83966505 Adobe Employee

          Hi -marq-,

           

           

          Please check if the application is updated to the latest patch released.

          Could you please share the exact dot version of Adobe Acrobat Reader and OS installed on your device.

          From when you are experiencing this issue.

          Please provide the information asked above.

           

          Regards,

          Meenakshi

          1 person found this helpful
          • 2. Re: Document Cloud disconnects everyday
            -Marq- Level 1

            Answers are below, inside your original email. Also, I'm sending pictures of what I get every day.

            • 3. Re: Document Cloud disconnects everyday
              -Marq- Level 1

              Could you please share the exact dot version of Adobe Acrobat Reader and OS installed on your device.

               

              - Adobe 17.05.12

              - iOS 10.3.1

               

               

              From when you are experiencing this issue.

               

              - 2-3 months ago.

              • 4. Re: Document Cloud disconnects everyday
                meenakshin83966505 Adobe Employee

                Hi -Marq-,

                 

                Sorry for the delay in response.

                 

                We have released a new version of Adobe Acrobat Reader for Ipad and Iphone.

                Please try updating the application and check if the issue still occurs.

                 

                If you still experience the issue, please share the pictures you are referring to in reply 2.

                To add the image file, please use the insert icon provided on the reply window as shown below:

                Capture screenshot.PNG

                Once you click on this icon, you get a small window.

                Click on Insert Image and then browse the location where you have saved the screenshot file.

                Select the file and click on Open > Insert Image.

                 

                Also, let us know if it disconnects while working on the application or only when you open the application again.

                 

                We will be waiting for your response.

                 

                Regards,

                Meenakshi

                2 people found this helpful