2 Replies Latest reply on May 23, 2017 8:54 AM by RonaldSmith24ever

    System crashes/BSODs

    RonaldSmith24ever

      Good morning,

       

      We have an end-user that uses the Adobe Suite and has been
      having problems using the software. She primarily uses Photoshop, Illustrator
      and InDesign. Just about every time she uses one of the three applications, her
      system crashes with BSODs. I’m an IT rep and I’ve been trying to troubleshoot
      the problem but have yet to figure out a solution. We recently updated her with
      a new workstation and here are some specs for the machine:

       

      Make/Model: HP EliteDesk 800 G2

      Processor: i7 Core Processor

      Storage/RAM: 512GB SSD, 16GB RAM

      OS: Windows 7/64-bit

       

      Please let me know what I can try to get this issue
      resolved.

       

      Thank you much!