Anyone out there who can help with font issues in INDD?

[lanam30841671]

Good morning!

Please help!!

I am 1000% perplexed. Here is the scenario:

Client submits an INDD document. I open up the file, all looks good (or some small changes, but this irrelevant) I then "Save as" the file under our office naming conventions.

I send the document to our plotter for proofing and once the proof is out, I send to client. All good. Proof comes back the next day with one minor change (for an example, lets say they added a comma). I reopen the document.

This is where is gets rough!

(Insert scary music here)

The dreaded pink highlighter is over half, if not all the text!!! How can that be? I just printed it fine the other day!?  I read something here in the forums about "DOCUMENT ONLY" fonts but why would it show up when I initially opened it and then be gone when I open it again? This is happening very frequently with jobs here.

Note - the jobs are packaged correctly. Sometimes though, when a job opens up, and no pink highlighted text shows, I assume (ok I know I shouldn't assume, but please bear with me, but I assume that since there is no pink highlighting, all fonts are ok)

Anyhow, sometimes the fonts that are missing are not even located in the fonts folder, so I am up the creek - especially since I already sent the client a proof with no errors. I look crazy when I tell them I am missing fonts at this point?

Anyone have a work around or any ideas on how to fix this? I thank you in advance if you do!!!!

[Mike Witherell · Accepted solution]

Are you having the client "Package" the InDesign document, so that the fonts are bundled in a sub-folder called "Document fonts"? If so, good. When you open their file, the Document fonts folder gets used. No pinkness. When you save-as, are you saving to a different location? If so, then the Document fonts sub-folder is now gone, relatively speaking, and the re-opened file will show missing fonts.

[lanam30841671]

Wow - you nailed it!

Thank you!

[KarenPICK]

That makes sense but I've actually double clicked on the font and installed on my system. Still not showing up. What now?

[Mike Witherell]

Karen, what OS are you? Are you using any font management software? Do you have the font installed twice? Have you used any font-examination software (like Font Doctor) to look for corrupt fonts? Are you careful to only use new fonts, specifically OpenType fonts? What font are you double-clicking to install?

[KarenPICK]

Hi Michael, To answer your questions: macOS Sierra Version 10.12.6. I'm just using the system Font Book and Font Finagler. I most likely has fonts installed twice. Never heard of Font Doctor but I believe Font Finagler does the same thing. I have been publishing for 22 years and most likely have some super old legacy fonts that I've carried with me through the years. I try and use OpenType but frankly I'm usually in a hurry and just load whatever my customers or designer send me. The font I was trying to install was Andada SC Bold & Bold Italic.

They've loaded now but I suspect I have some serious housekeeping to do.

Thanks for getting back to me!

Warmly,

Karen