Photoshop CC 2017 , Change Graphics Processor is Greyed out

[shreedevis95047190]

Hello All,

I am using Photoshop CC on a Virtual Machine (Windows Server 2012 R2)

I know photoshop is widely tested on VM's , but it would be great if someone could help me with the below issue.

I am unable to change my GPU settings, It greyed out

After I run the Sniffer Tool , Below is the OUTPUT

C:\Program Files\Adobe\Adobe Photoshop CC 2017>sniffer.exe

Tester="Photoshop"

snifferStart="2017-05-23_18:51:52"

AIFCoreInitialized=1

AIFOGLInitialized=1

OGLContextCreated=1

NumGLGPUs=1

exception: Cannot determine OGL version

NumCLGPUs=1

clgpu[0].CLPlatformVersion="2.0 "

clgpu[0].CLDeviceVersion="2.0 "

clgpu[0].IsIntegratedCLGPU=1

clgpu[0].CLMemoryMB=8180

clgpu[0].CLName="Intel(R) Iris(TM) Pro Graphics P580"

clgpu[0].CLVendor="Intel(R) Corporation"

clgpu[0].CLVendorID=32902

clgpu[0].CLDriverVersion="21.20.16.4542"

clgpu[0].CUDASupported=0

clgpu[0].CLBandwidth=2.09928e+10

clgpu[0].CLCompute=177.476

NumNativeGPUs=0

snifferEnd="2017-05-23_18:51:53"

C:\Program Files\Adobe\Adobe Photoshop CC 2017>

PS: I have installed one of the latest graphics drivers ..... and other applications installed on the same system, are able to detect the Graphics Card

Kindly can you help

[Sahil.Chawla]

Hi Shreedevis,

Please provide more information like:

• Operating system
• Photoshop Version
• Graphics card model

Regards,

Sahil