9 Replies Latest reply on Jun 15, 2017 5:54 AM by Akash Sharma

    Lights out screen color won't change in LR 2015.10

    terrin Level 1

      The Lights Out/Screen Color keeps reverting to White, even though the default is supposed to be black.  When I change it to black, close out of LR to save it, reopen LR, it has gone back to white.  See the screen shop below.  Does anyone have any suggestions?  I should mention that I continue to have the problem with the filmstrip being oversized.  I've tried numerous suggested fixes and none of those work.  I don't know if these two problems are related.  Thanks for your help.

       

       

       

       

      Screen Shot 2017-05-23 at 5.32.34 PM.png

        • 1. Re: Lights out screen color won't change in LR 2015.10
          Akash Sharma Adobe Employee

          Hi terrin,

           

          I am able to change the lights out color scheme on both monitors. Please update to the latest version of Lightroom 2015.10.1 and let us know if that helps.

           

          Thanks,

          Akash

          • 2. Re: Lights out screen color won't change in LR 2015.10
            terrin Level 1

            Thank you for your response.  I have had this problem both before and since updating to LR 2015.10.1.  I also continue to have the film strip sizing problem, despite updating LR twice since the problem started.

             

            Terri

            • 3. Re: Lights out screen color won't change in LR 2015.10
              Akash Sharma Adobe Employee

              Do you have multiple monitors connected to your computer?

              Try resizing the filmstrip to the default size.

              If that does not help, restore Lightroom preferences to default, Refer this article Resetting Preferences in Lightroom CC/6 for instructions.

               

              Thanks,

              Akash

              • 4. Re: Lights out screen color won't change in LR 2015.10
                terrin Level 1

                I do not have multiple monitors attached. I have read the suggestions, tried them all, and spent over two hours on the phone and online chat with adobe support without success.  They had me uninstall & reinstall LR as a last resort & that didn't fix the issue either.  I was told that the next update would correct the filmstrip issue but have updated twice since then without success.  Do you think the lights out screen color issue is related to the filmstrip problem?

                • 5. Re: Lights out screen color won't change in LR 2015.10
                  Akash Sharma Adobe Employee

                  Please post your Lightroom Help>>System info report here.

                  We'll take a look and check if something is different.

                   

                  Thanks,

                  ~Akash

                  • 6. Re: Lights out screen color won't change in LR 2015.10
                    terrin Level 1

                    Lightroom version: CC 2015.10.1 [ 1117303 ]

                    License: Creative Cloud

                    Operating system: Mac OS 10

                    Version: 10.12 [5]

                    Application architecture: x64

                    Logical processor count: 8

                    Processor speed: 2.5 GHz

                    Built-in memory: 16,384.0 MB

                    Real memory available to Lightroom: 16,384.0 MB

                    Real memory used by Lightroom: 2,670.7 MB (16.3%)

                    Virtual memory used by Lightroom: 7,067.9 MB

                    Memory cache size: 3,577.7MB / 3,864.7MB (92.6%)

                    Maximum thread count used by Camera Raw: 8

                    Camera Raw SIMD optimization: SSE2,AVX,AVX2

                    Camera Raw virtual memory: 1579MB / 8191MB (19%)

                    Displays: 1) 2880x1800

                     

                     

                    Graphics Processor Info:

                    NVIDIA GeForce GT 750M OpenGL Engine

                     

                     

                    Check OpenGL support: Passed

                    Vendor: NVIDIA Corporation

                    Version: 4.1 NVIDIA-10.17.5 355.10.05.45f01

                    Renderer: NVIDIA GeForce GT 750M OpenGL Engine

                    LanguageVersion: 4.10

                     

                     

                     

                     

                    Application folder: /Applications/Adobe Lightroom

                    Library Path: /Volumes/Seagate Backup Plus Drive/2017-06-06 1559/Lightroom Catalog.lrcat

                    Settings Folder: /Users/terribnickerson/Library/Application Support/Adobe/Lightroom

                     

                     

                    Installed Plugins:

                    1) AdobeStock

                    2) Aperture/iPhoto Importer Plug-in

                    3) Canon Tether Plugin

                    4) Facebook

                    5) Flickr

                    6) HDR Efex Pro 2

                    7) Leica Tether Plugin

                    8) Nikon Tether Plugin

                     

                     

                    Config.lua flags: None

                     

                     

                    AudioDeviceIOBlockSize: 512

                    AudioDeviceName: Built-in Output

                    AudioDeviceNumberOfChannels: 2

                    AudioDeviceSampleRate: 44100

                    Build: LR5x4

                    CoreImage: true

                    GL_ACCUM_ALPHA_BITS: 0

                    GL_ACCUM_BLUE_BITS: 0

                    GL_ACCUM_GREEN_BITS: 0

                    GL_ACCUM_RED_BITS: 0

                    GL_ALPHA_BITS: 8

                    GL_BLUE_BITS: 8

                    GL_DEPTH_BITS: 24

                    GL_GREEN_BITS: 8

                    GL_MAX_3D_TEXTURE_SIZE: 2048

                    GL_MAX_TEXTURE_SIZE: 16384

                    GL_MAX_TEXTURE_UNITS: 8

                    GL_MAX_VIEWPORT_DIMS: 16384,16384

                    GL_RED_BITS: 8

                    GL_RENDERER: NVIDIA GeForce GT 750M OpenGL Engine

                    GL_SHADING_LANGUAGE_VERSION: 1.20

                    GL_STENCIL_BITS: 8

                    GL_VENDOR: NVIDIA Corporation

                    GL_VERSION: 2.1 NVIDIA-10.17.5 355.10.05.45f01

                    OGLEnabled: true

                    GL_EXTENSIONS: GL_ARB_color_buffer_float GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_draw_buffers GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_instanced_arrays GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_provoking_vertex GL_ARB_seamless_cube_map GL_ARB_shader_objects GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shadow GL_ARB_sync GL_ARB_texture_border_clamp GL_ARB_texture_compression GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_float GL_ARB_texture_mirrored_repeat GL_ARB_texture_non_power_of_two GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_transpose_matrix GL_ARB_vertex_array_bgra GL_ARB_vertex_blend GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_window_pos GL_EXT_abgr GL_EXT_bgra GL_EXT_bindable_uniform GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_clip_volume_hint GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_depth_bounds_test GL_EXT_draw_buffers2 GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_provoking_vertex GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_specular_color GL_EXT_shadow_funcs GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture_array GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc GL_EXT_texture_env_add GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod_bias GL_EXT_texture_mirror_clamp GL_EXT_texture_rectangle GL_EXT_texture_shared_exponent GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_timer_query GL_EXT_transform_feedback GL_EXT_vertex_array_bgra GL_APPLE_aux_depth_stencil GL_APPLE_client_storage GL_APPLE_element_array GL_APPLE_fence GL_APPLE_float_pixels GL_APPLE_flush_buffer_range GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_packed_pixels GL_APPLE_pixel_buffer GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_specular_vector GL_APPLE_texture_range GL_APPLE_transform_hint GL_APPLE_vertex_array_object GL_APPLE_vertex_array_range GL_APPLE_vertex_point_size GL_APPLE_vertex_program_evaluators GL_APPLE_ycbcr_422 GL_ATI_separate_stencil GL_ATI_texture_env_combine3 GL_ATI_texture_float GL_ATI_texture_mirror_once GL_IBM_rasterpos_clip GL_NV_blend_square GL_NV_conditional_render GL_NV_depth_clamp GL_NV_fog_distance GL_NV_fragment_program_option GL_NV_fragment_program2 GL_NV_light_max_exponent GL_NV_multisample_filter_hint GL_NV_point_sprite GL_NV_texgen_reflection GL_NV_texture_barrier GL_NV_vertex_program2_option GL_NV_vertex_program3 GL_SGIS_generate_mipmap GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod

                    • 7. Re: Lights out screen color won't change in LR 2015.10
                      Akash Sharma Adobe Employee

                      Please create a new Admin account on your computer to test whether Lightroom works as expected on the new account.

                      See Adobe troubleshooting: Creating an admin account in Windows for instructions.

                       

                      Thanks,

                      Akash

                      • 8. Re: Lights out screen color won't change in LR 2015.10
                        terrin Level 1

                        I created a new admin account and downloaded LR to the new account.  Both problems continued in the new admin account.

                        • 9. Re: Lights out screen color won't change in LR 2015.10
                          Akash Sharma Adobe Employee

                          Thanks for the quick update. I'll try reproducing this issue on more computers and let you know.

                           

                          Regards,

                          Akash