A minor update shouldn't cause a problem. But, if it does, it may be worth uninstalling and reinstalling the program. (You won't lose any work in progress.)
It also wouldn't hurt to visit the nVidia or ATI site (depending on the graphics card you have) and ensure you have the latest drivers rather than trusting Windows to provide it.
If that doesn't work, please indicate what processor you have, how much RAM and how much free, clean, defragmented space is on your hard drive.
Thanks for your help
I have updated my NVIDIA GeoForce GT730drivers and re-installed Premiere but the problem still exists.
When the problem first happened I was trying to edit GoPro videos. Something that I have done many times before without problems.
I have now noticed that Premiere seems to work properly with other videos BUT when I introduce a GoPro Video clip the problems that I initially described occur.
I have an Intel(R) Core i7-7700 CPU @ 3.60GHz with 16Gb of RAM
My software is loaded onto a 223Gb solid state hard drive and I have 106Gb free
My data is stored on a 1.81Th HDD and I have 919Gb free.
Any help would be appreciated
So it might be worth looking into your GoPro footage.
Meantime, when you add a clip from your Go Pro to the Video 1 track of a new project, do you see a yellow orange "render" line above the clip? This is an indication that the program is not setting up properly for the footage and that that is why your'e getting poor performance.
What is the file format, resolution and frame rate of your video?
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Thanks for posting in Adobe forums.
I understand you are facing audio issue with Premiere Elements 13 in Windows 10.
Could you please follow the following steps?
- Click "Edit"
- Click "Preferences"
- Click "Audio Output Mapping"
- Please check whether it shows your audio output devices as enabled or disabled.
- Microsoft has released a new Windows 10 update KB4016240 (Build 15063.250) that attempts to fix most of the common issues faced by users who upgraded to Windows 10 Creators Update. While no new features are being added in this update several other issues have been addressed.
Hope this helps
Thanks Steve and Dhananjay for the various ideas and I have tried them all
as best that I could without a great deal of success..
I have reloaded Premiere Elements 13 and checked that I have the latest
My version of Windows 10 update is KB4020821 ( Build 15063.296) as at
My file format is MP4, resolution 1920x1080, 23 frames/sec
I have checked the audio output devices and I think that they are enabled
(my screen looks like the one in the link that Dhananjay sent me)
No yellow/orange render line appears when I load the troublesome videos
I have now started playing with other GoPro videos from my archives and
having good results. I can load and edit my videos without any problems.
The group of files that I had my original problem with still produce the
same problems, sound but no image, and ultimately causing Premiere to crash
Thanks for all suggestions but I think that I have wasted enough of my time
and yours and will just abandon trying to edit the troublesome files in
Premiere and try to edit them in the GoPro software at a later date.
Thanks for your time