5 Replies Latest reply on May 26, 2017 4:29 PM by Den93

    Last night (22/5/2017) Windows 10 did an update. Today I am having problems with Elements.  When  I try to play my  videos I either get sound and no picture or Premiere  freezes. Any ideas?

    Den93

      I have been using Adobe Premiere Elements 13 almost every day for the last 2 weeks with no problems.Last night (22/5/2017) Windows 10 did an update. Today I am having problems with Elements.

      I can open a new project and load videos and then add them to my timeline. But, when  I try to play my  videos I either get sound and no picture or Premiere  freezes and will not respond.

      Videos that I edited the day before the Windows update  will run perfectly on other software but will not run on Premiere.

      Anyone got any ideas                       

       

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