I have recently had a new Windows Server setup with IIS and I subsequently configured the AUSST tool on it to allow for internal Creative Cloud updates. This part seems to be running OK whereby I can connect to the URL successfully. It all fails when I am trying to configure the clients with the AdobeUpdater.Overrides file created using the AdobeUpdateServerSetupTool.
One of my clients fails with the following content in the RremoteUpdateManager.log (note this is just a portion of it) - please see my questions at the bottom:
05/24/17 08:39:24:964 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 7852 | Exiting hdpimDownloadProduct with status '0'
05/24/17 08:39:25:964 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 5480 | Populating install data from Application JSON
05/24/17 08:39:25:964 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 5480 | Sorting packages to install
05/24/17 08:39:25:964 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 5480 | Package (Name: CameraRawRIBSCoExistPackage Version: 9.6.0.126) selected for download
05/24/17 08:39:25:964 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 5480 | Package (Name: AdobeCameraRaw8.0All Version: 9.10.0.38) selected for download
05/24/17 08:39:25:964 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 5480 | Package (Name: AdobeCameraRaw8.0All-x64 Version: 9.10.0.38) selected for download
05/24/17 08:39:25:964 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 5480 | Package (Name: AdobeCameraRawProfile8.0All Version: 9.10.0.38) selected for download
05/24/17 08:39:25:964 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 216 | Starting 'DOWNLOAD' task for Package (Name: CameraRawRIBSCoExistPackage Version: 9.6.0.126)
05/24/17 08:39:25:964 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 216 | Package (Name: CameraRawRIBSCoExistPackage Version: 9.6.0.126) Download info - DownloadSize: 77163, DownloadPath:'C:\WINDOWS\system32\config\systemprofile\AppData\Local\Adobe\RemoteUpdateManager_Downloads\ACR_9.10.0.38_win32'
05/24/17 08:39:27:527 | [FATAL] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 216 | Fatal Error '113' occurred while download
05/24/17 08:39:27:527 | [FATAL] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 216 | Error occurred in download of package (Name: CameraRawRIBSCoExistPackage Version: 9.6.0.126). Error code: '113'
05/24/17 08:39:27:605 | [ERROR] | | AAMEE | Utilities | RemoteUpdateManager | | | 7852 | Failed to download HD media (ACR, 9.10), library returned error (113)...
05/24/17 08:39:27:605 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 7852 | Inside hdpimControlProgress for request type '2' with driverXML <DriverInfo><RequestInfo/></DriverInfo>
05/24/17 08:39:27:605 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 7852 | Exiting hdpimControlProgress with status '0'
05/24/17 08:39:28:153 | [ERROR] | | AAMEE | Utilities | RemoteUpdateManager | | | 7852 | Library returned error (129), failed to cancel the running operation ...
05/24/17 08:39:28:153 | [ERROR] | | AAMEE | Utilities | RemoteUpdateManager | | | 7852 | *** Failed to download (ACR/9.10.0.38/win32) ...
05/24/17 08:39:28:153 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 7852 | *** Downloading (AEFT/14.2.0.199/win64) ...
05/24/17 08:39:28:153 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 7852 | Inside hdpimDownloadProduct with request <DriverInfo><ProductInfo><SapCode>AEFT</SapCode><CodexVersion>14.2.0</CodexVersion><Platform>win64</Platform><BuildVersion>14.2.0.199</BuildVersion><EsdDirectory>C:\WINDOWS\system32\config\systemprofile\AppData\Local\Adobe\RemoteUpdateManager_Downloads\AEFT_14.2.0.199_win64</EsdDirectory></ProductInfo><RequestInfo><InstallLanguage>en_US</InstallLanguage><x-api-key>RUM_1_9_5</x-api-key></RequestInfo></DriverInfo>
*How do I determine whether my client is trying to communicate with my internal IIS server as this log above does not give any evidence of this?
*The error 113 appears to be generic, what should I do to fix?
2
Replies
AdChoices