3 Replies Latest reply on Jun 1, 2017 1:23 AM by workstations34679309

    any help or tips on how to silently uninstall Premiere Elements 15?

    workstations34679309

      Hello tech people,

       

      I am trying to build a package to be deployed in our internal app store. But i am having trouble finding the correct parameters to silently uninstall the app.

       

      If im going the use the uninstall string, end-user needs to check the box "Remove User Preference" and click uninstall. My goal is no UI.

       

       

      Any help with be appreciated.

       

      Thanks!
      -M

        • 1. Re: any help or tips on how to silently uninstall Premiere Elements 15?
          Steve Grisetti Adobe Community Professional

          This is a user to user forum, and yours is not a problem faced by a typical user.

           

          I'd recommend you contact Adobe Customer Service directly via chat.

          contact-bumper

          • 2. Re: any help or tips on how to silently uninstall Premiere Elements 15?
            dhananjays36801738 Adobe Employee

            Hi workstations,

             

            Thanks for posting in Adobe forums.

            I understand you are looking for removing Elements from your machine.

            Please use Adobe Creative Cloud Cleaner tool for this.

            Please read all the instructions carefully while working with it.

             

            Hope this helps

             

            Thanks

            Regards

            Dhananjay

            1 person found this helpful
            • 3. Re: any help or tips on how to silently uninstall Premiere Elements 15?
              workstations34679309 Level 1

              Hi dhananjays36801738, im getting this..

               

               

              [Thu Jun 01 16:13:36 2017] ---------------------------------------------------------

              [Thu Jun 01 16:13:36 2017] *=*=*=*=*=*=*=*=* :: Start Session :: *=*=*=*=*=*=*=*=*=*

              [Thu Jun 01 16:13:36 2017] ---------------------------------------------------------

              [Thu Jun 01 16:13:36 2017] Win OS Version: 6.2

              [Thu Jun 01 16:13:36 2017] Cleaner Tool version : 2.0.0.0

              [Thu Jun 01 16:13:36 2017] Cleanup source directory : C:\Program Files (x86)\Common Files\Adobe\AdobeCreativeCloudCleanerTool

              [Thu Jun 01 16:13:36 2017] [AdobeProgramFiles] : C:\Program Files (x86)\Adobe

              [Thu Jun 01 16:13:36 2017] [AdobeProgramFiles_x64] : C:\Program Files\Adobe

              [Thu Jun 01 16:13:36 2017] [AdobeCommon] : C:\Program Files (x86)\Common Files\Adobe

              [Thu Jun 01 16:13:36 2017] [AdobeCommon_x64] : C:\Program Files\Common Files\Adobe

              [Thu Jun 01 16:13:36 2017] [UserRoamingAppData] : C:\Users\******\AppData\Roaming

              [Thu Jun 01 16:13:36 2017] [UserLocalAppData] : C:\Users\******\AppData\Local

              [Thu Jun 01 16:13:36 2017] [StartMenu] : C:\ProgramData\Microsoft\Windows\Start Menu\Programs

              [Thu Jun 01 16:13:36 2017] [System32Folder] : C:\Windows\system32

              [Thu Jun 01 16:13:36 2017] [SharedApplicationData] : C:\ProgramData

              [Thu Jun 01 16:13:36 2017] args provided: [('--cleanupXML', 'C:\\temp\\AdobeCreativeCloudCleanerTool_Win')]

              [Thu Jun 01 16:13:36 2017] Opened DB connection with path: C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db

              [Thu Jun 01 16:13:36 2017] Opened DB connection with path: C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db

              [Thu Jun 01 16:13:36 2017] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\caps.db

              [Thu Jun 01 16:13:36 2017] ERROR: Error parsing XML. Ex: [Errno 13] Permission denied: 'C:\\temp\\AdobeCreativeCloudCleanerTool_Win'

              [Thu Jun 01 16:13:36 2017] ERROR. Refer log at: C:\Users\*****~1\AppData\Local\Temp\Adobe Creative Cloud Cleaner Tool.log

              [Thu Jun 01 16:13:36 2017]

              [Thu Jun 01 16:13:36 2017] *-*-*-*-*-*- ::START:: - SUMMARY OF Warnings -*-*-*-*-*-*

              [Thu Jun 01 16:13:36 2017] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\caps.db

              [Thu Jun 01 16:13:36 2017] *-*-*-*-*-*- :: END :: - SUMMARY OF Warnings -*-*-*-*-*-*

              [Thu Jun 01 16:13:36 2017]

              [Thu Jun 01 16:13:36 2017] *-*-*-*-*-*-* ::START:: - SUMMARY OF ERRORS *-*-*-*-*-*-*

              [Thu Jun 01 16:13:36 2017] ERROR: Error parsing XML. Ex: [Errno 13] Permission denied: 'C:\\temp\\AdobeCreativeCloudCleanerTool_Win'

              [Thu Jun 01 16:13:36 2017] *-*-*-*-*-*-* :: END :: - SUMMARY OF ERRORS *-*-*-*-*-*-*

              [Thu Jun 01 16:13:36 2017] ---------------------------------------------------------

              [Thu Jun 01 16:13:36 2017] *=*=*=*=*=*=*=*=* :: End Session :: *=*=*=*=*=*=*=*=*=*=*

              [Thu Jun 01 16:13:36 2017] ---------------------------------------------------------