5 Replies Latest reply on May 26, 2017 8:09 PM by JJMack

    Wacom tablet gestures do not work

    cdheale

      Wacom tablet works fine in all other applications and pen and single finger input work perfectly, but pinch and scroll gestures do not register in Photoshop.

      I have installed the latest Wacom drivers and Photoshop is up to date.

      Please advise.

        • 1. Re: Wacom tablet gestures do not work
          JJMack Most Valuable Participant

          Some actual details would be helpful Wacom Photoshop preferences for example.

           

          Supply pertinent information for quicker answers

          • The more information you supply about your situation, the better equipped other community members will be to answer. Consider including the following in your question:
          • Adobe product and version number
          • Operating system and version number
          • The full text of any error message(s)
          • What you were doing when the problem occurred
          • Screenshots of the problem
          • Computer hardware, such as CPU; GPU; amount of RAM; etc.
          • 2. Re: Wacom tablet gestures do not work
            cdheale Level 1
            • Adobe product and version number

            Photoshop 20170425.r.252 x64

            • Operating system and version number

            Windows 10 Pro

            • The full text of any error message(s)

            N/A

            • What you were doing when the problem occurred

            Trying to zoom the canvas by using the standard zoom gesture (two fingers, side by side, moving up/down together)

            • Screenshots of the problem

            N/A

            • Computer hardware, such as CPU; GPU; amount of RAM; etc.

            Untitled-1.jpg

            Untitled-3.jpg

             

            I have tried 4 different combinations of settings in Wacom (further illustrated by the following screenshot) with full reboots inbetween setting changes:

            Custom Photoshop settings with all boxes checked.

            Custom Photoshop settings with 0 boxes checked

            Custom Photoshop settings with only "Two Fingers > Scroll" selected

            No custom photoshop settings

            Untitled-2.jpg

            Also interesting to note is that with no custom settings for both Chrome and Photshop, Chrome still responds to all gestures and Photoshop still does not respond to zoom

            • 3. Re: Wacom tablet gestures do not work
              JJMack Most Valuable Participant

              Its easy to see why they do not work you turn off the standard gestures in the Wacom properties for Photoshop.  I only turn some off.

              • 4. Re: Wacom tablet gestures do not work
                Charles Barnes Level 1

                I just had an issue with changing the diameter of brush tools using my pen tool while holding down the control+option keys on my Mac keyboard. I called WACOM and they suggested that I reinstall the previous the previous driver I was using before I upgraded. You might try that. Go to Wacom.com -> Access Drivers (Under Helpful Links) -> Previous Drivers.

                 

                Good luck!

                • 5. Re: Wacom tablet gestures do not work
                  JJMack Most Valuable Participant

                  I use windows need to use Alt+Right Click+Drag-Left/right and Up and down to change size and hardness of brushes.