Photoshop 2017 Not installing

[andym74330513]

we are trying to Install Photoshop 2017 from the Cloud Suite, but it keeps failing. We tried the Individual download as well, which has you log into the Suite for Install. But still no luck. Does anyone have a clear answer as to why only Photoshop will not install? Thanks.

[kglad]

what problem do you see when trying to install ps?

is any other cc program installed?

what's your os?

[andym74330513]

Install gets to about 60% then fails. Using WIN7 64Bit. All other Cloud Apps installed fine.

[kglad]

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 3 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

[andym74330513 · Accepted solution]

kglad, the Uninstall of Adobe Products and using the cscleaner tool did not work. However, removing McAfee altogether and reinstalling everything did. So one one PC we removed McAfee and installed Photoshop with no issues. All other Cloud Apps installed fine previously. So our Solution was not to remove the Adobe Cloud and Apps, but to remove McAfee and install the Apps that had the issue. Thanks to everyone who posted comments. Sorry it took so long to post the solution. Cheers!

[Jeff A Wright]

Thanks for the update Andym74330513!  What McAfee product, and version, were you using?  Have you reinstall McAfee since or are you utilizing a different security solution?