6 Replies Latest reply on Oct 16, 2008 5:47 AM by Linux Rules

    WebHelp vs Flashhelp

      What are the pros and cons of using Webhelp vs Flashhelp or Flashhelp vs Webhelp. I have built my help system with WebHelp but have been running some testing with Flash, I like the look and feel of it, although it seems you can't really edit the format of it.

      We use Webhelp generated files linked to our UI using the mapping IDs.
        • 1. Re: WebHelp vs Flashhelp
          Ben Minson Level 2
          FlashHelp is a variant of WebHelp, just using Flash movies for the skin instead of static images. You can edit the Flash movies to change the look if you have Adobe Flash.

          Your map IDs will still work with FlashHelp if you use that layout.

          Hope this helps,

          • 2. Re: WebHelp vs Flashhelp
            Ben Minson Level 2
            Forgot to mention that FlashHelp was designed to keep the same look and functionality across browsers and platforms.

            However, sometimes there can be security issues with the Flash, depending on the environment or server where your FlashHelp files are deployed or published.
            • 3. Re: WebHelp vs Flashhelp
              Linux Rules Level 2
              Who is your intended audience?

              I'll never be able to use your Flash Help as Flash (being a security risk) is not permitted on workstations with Internet access. This also goes for AIR.

              However, it's

              • 4. Re: WebHelp vs Flashhelp
                MEP45 Level 1
                Our audience are network administrators who can setup services across a network.

                What kinds of security issues are there?
                • 5. Re: WebHelp vs Flashhelp
                  Linux Rules Level 2
                  Do a search on Flash, especially on security sites (Internet Storm Center, National Vulnerability Database from Dept. of Homeland Security, etc.). Set your time frame to span a few years. You'll find numerous problems cropping up several times a year. If problems came up only once every few years we wouldn't be concerned but sadly this isn't the case.

                  Yet another Flash security hole posted on Adobe just yesterday:

                  Release date: October 7, 2008
                  Vulnerability identifier: APSA08-08
                  Platform: All Platforms
                  Affected Software: Adobe Flash Player and earlier

                  Adobe is aware of recently published reports of a ‘Clickjacking’ issue in multiple web browsers that could allow an attacker to lure a web browser user into unknowingly clicking on a link or dialog. It has been determined that this potential "Clickjacking" issue affects Adobe Flash Player. Adobe is working to address this issue in an upcoming update to Flash Player.

                  Severity Rating
                  Adobe categorizes this as a critical issue.


                  • 6. Re: WebHelp vs Flashhelp
                    Linux Rules Level 2
                    Current vulnerability has been patched. Update from the download site: