11 Replies Latest reply on May 26, 2017 5:34 PM by samg57315709

    How do I enable 3d features?

    samg57315709

      I have been really struggling recently with importing a basic obj model, when trying to import any .OBJ model, it hasnt worked. I am currently using 64 bit windows 10, with the latest drivers for my graphics card, and the latest version of adobe photoshop

      these are my current settings:

      I have seen online people suggesting that increasing the ram and stuff like that could fix it, but as you can see, my system exceeds the requirements necessary for 3d to operate. There are no newer versions of adobe photoshop available, and every time I try to open an OBJ file i get this message:

      this happens with any OBJ file, any FBX file or any MTL file. I havent tried any other 3d file formats.

      weirdly enough, the file icons show the photoshop icon

      I am just wondering how i could go about fixing it. I would much rather have a definite answer than just a load of guesses, but i am pretty desperate at this point, so if you have any ideas that may work, i am more than willing to try them out.

       

      Thanks a tonne for the help. - Sam

       

      System information for anyone that needs it:

      OS NameMicrosoft Windows 10 Home
      Version10.0.14393 Build 14393
      Other OS DescriptionNot Available
      OS ManufacturerMicrosoft Corporation
      System NameSam
      System ManufacturerSystem manufacturer
      System ModelSystem Product Name
      System Typex64-based PC
      System SKUSKU
      ProcessorIntel(R) Core(TM) i7-6700K CPU @ 4.00GHz, 4001 Mhz, 4 Core(s), 8 Logical Processor(s)
      BIOS Version/DateAmerican Megatrends Inc. 1805, 5/13/2016
      SMBIOS Version3.0
      Embedded Controller Version255.255
      BIOS ModeUEFI
      BaseBoard ManufacturerASUSTeK COMPUTER INC.
      BaseBoard ModelNot Available
      BaseBoard NameBase Board
      Platform RoleDesktop
      Secure Boot StateOn
      PCR7 ConfigurationBinding Not Possible
      Windows DirectoryC:\WINDOWS
      System DirectoryC:\WINDOWS\system32
      Boot Device\Device\HarddiskVolume1
      LocaleUnited States
      Hardware Abstraction LayerVersion = "10.0.14393.206"
      User NameSam
      Time ZoneGMT Daylight Time
      Installed Physical Memory (RAM)32.0 GB
      Total Physical Memory31.9 GB
      Available Physical Memory22.1 GB
      Total Virtual Memory44.7 GB
      Available Virtual Memory32.0 GB
      Page File Space12.7 GB
      Page FileC:\pagefile.sys
      Hyper-V - VM Monitor Mode ExtensionsYes
      Hyper-V - Second Level Address Translation ExtensionsYes
      Hyper-V - Virtualization Enabled in FirmwareNo
      Hyper-V - Data Execution ProtectionYes
        • 1. Re: How do I enable 3d features?
          davescm Adobe Community Professional

          Hi

          Can you paste the rest of your system info (your screenshot was only part of it)

          Just go to Help - System info - copy and then paste it here

           

          Dave

          • 2. Re: How do I enable 3d features?
            samg57315709 Level 1

            im not really sure where i can get the rest of it, when on the system info all i get is:

            if you want me to go on one of the specific categories on the left, i can do so, its just there are so many categories, and most of them probably aren't very useful to you.

            • 3. Re: How do I enable 3d features?
              davescm Adobe Community Professional

              Within Photoshop, go to menu Help > System info press the Copy button and then paste into your forum post

               

               

               

              Dave

              1 person found this helpful
              • 4. Re: How do I enable 3d features?
                samg57315709 Level 1

                from this i have noticed that the "Free memory" is significantly lower that yours, and the "Highbeam" is enabled. not really sure if that could be causing the problem, or how to change that.

                • 5. Re: How do I enable 3d features?
                  gener7 Adobe Community Professional & MVP

                  What you are doing is uploading a screengrab of the System Info dialog.

                   

                  After clicking on Copy, click in this reply box and press Ctrl v  whch will paste the entire contents here.

                  • 6. Re: How do I enable 3d features?
                    samg57315709 Level 1

                    Adobe Photoshop Version: 2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967  x64

                    Number of Launches: 8

                    Version: 10 or greater

                    System architecture: Intel CPU Family:6, Model:14, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading

                    Physical processor count: 4

                    Logical processor count: 8

                    Processor speed: 4008 MHz

                    Built-in memory: 32707 MB

                    Free memory: 2 MB

                    Memory available to Photoshop: 29499 MB

                    Memory used by Photoshop: 70 %

                    History Thumbnails: Enabled.

                    Touch Bar: Enabled.

                    Alias Layers: Disabled.

                    Modifier Palette: Enabled.

                    Highbeam: Enabled.

                    Image tile size: 1024K

                    Image cache levels: 4

                    Font Preview: Medium

                    TextComposer: Latin

                    Display: 1

                    Display Bounds: top=0, left=0, bottom=1080, right=1920

                    OpenGL Drawing: Enabled.

                    OpenGL Allow Old GPUs: Not Detected.

                    OpenGL Drawing Mode: Advanced

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                    clgpu[0].CLDeviceVersion="1.2 CUDA"

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                    License Type: Perpetual

                    Serial number: 91198701560031595861

                    GUIDBucket:

                      bucket: 25

                      test: control

                    Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\

                    Temporary file path: C:\Users\wolfm\AppData\Local\Temp\

                    Photoshop scratch has async I/O enabled

                    Scratch volume(s):

                      Startup, 1.82T, 676.2G free

                    Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-ins\

                    Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Plug-ins\

                     

                     

                    Installed components:

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                       ACE.dll   ACE 2017/01/26-01:10:02   79.579975   79.579975

                       AdbePM.dll   PatchMatch 2016/11/03:19:48:57   1.578146   1.578146

                       AdobeLinguistic.dll   Adobe Linguisitc Library   10.0.0  

                       AdobeOwl.dll   Adobe Owl   5.2.11  

                       AdobePDFL.dll   PDFL 2016/08/10-16:53:20   79.195992   79.195992

                       AdobePIP.dll   Adobe Product Improvement Program   7.4.1.60.45263  

                       AdobeSVGAGM.dll   AdobeSVGAGM   79.579975   79.579975

                       AdobeXMP.dll   Adobe XMP Core 2016/09/14-01:09:01   79.159824   79.159824

                       AdobeXMPFiles.dll   Adobe XMP Files 2016/09/14-01:09:01   79.159824   79.159824

                       AdobeXMPScript.dll   Adobe XMP Script 2016/09/14-01:09:01   79.159824   79.159824

                       adobe_caps.dll   Adobe CAPS   10,0,0,6  

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                       ahclient.dll    AdobeHelp Dynamic Link Library   2.2.0.1  

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                       amtlib.dll   AMTLib (64 Bit)   10.0.0.119 BuildVersion: 10.0; BuildDate: Thu Dec 22 2016 3:0:7)   1.000000

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                       AXE8SharedExpat.dll   AXE8SharedExpat 2015/03/13-23:40:54   79.562390   79.562390

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                       CoolType.dll   CoolType 2017/01/26-01:10:02   79.579975   79.579975

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                       dvacrashhandler.dll   Adobe Audition CC 2017   10.0.0  

                       dvamarshal.dll   photoshopdva   10.0.0  

                       dvamediatypes.dll   photoshopdva   10.0.0  

                       dvametadata.dll   photoshopdva   10.0.0  

                       dvametadataapi.dll   photoshopdva   10.0.0  

                       dvametadataui.dll   photoshopdva   10.0.0  

                       dvaplayer.dll   photoshopdva   10.0.0  

                       dvatransport.dll   photoshopdva   10.0.0  

                       dvaui.dll   photoshopdva   10.0.0  

                       dvaunittesting.dll   photoshopdva   10.0.0  

                       dynamiclink.dll   photoshopdva   10.0.0  

                       ExtendScript.dll   ExtendScript 2016/12/13-13:10:33   80.1089815   80.1089815

                       icucnv40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  

                       icudt40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  

                       icuuc40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  

                       igestep30.dll   IGES Reader   9.3.0.113  

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                       JP2KLib.dll   JP2KLib 2017/04/05-14:24:38   79.266006   79.266006

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                       libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0  

                       libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

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                       MPS.dll   MPS 2016/09/14-15:20:26   79.577269   79.577269

                       pdfsettings.dll   Adobe PDFSettings   1.04  

                       Photoshop.dll   Adobe Photoshop CC 2017   18.1.1  

                       Plugin.dll   Adobe Photoshop CC 2017   18.1.1  

                       PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   7.0.0  

                       PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   7.0.0.67  

                       PSArt.dll   Adobe Photoshop CC 2017   18.1.1  

                       PSViews.dll   Adobe Photoshop CC 2017   18.1.1  

                       SCCore.dll   ScCore 2016/12/13-13:10:33   80.1089815   80.1089815

                       SVGRE.dll   SVGRE   79.579975   79.579975

                       svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

                       tbb.dll   Intel(R) Threading Building Blocks for Windows   4, 4, 2016, 0412  

                       tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   4, 4, 2016, 0412  

                       TfFontMgr.dll   FontMgr   9.3.0.113  

                       TfKernel.dll   Kernel   9.3.0.113  

                       TFKGEOM.dll   Kernel Geom   9.3.0.113  

                       TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  

                       updaternotifications.dll   Adobe Updater Notifications Library   10.0.0.1 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   10.0.0.1

                       VulcanControl.dll   Vulcan Application Control Library   5.3.0.16  

                       VulcanMessage5.dll   Vulcan Message Library   5.3.0.16  

                       WRServices.dll   WRServices Thu Jan 07 2016 04:50:10   Build 0.21960   0.21960

                       wu3d.dll   U3D Writer   9.3.0.113  

                     

                     

                     

                     

                    Required plug-ins:

                     

                     

                       Accented Edges 18.1.1 - from the file “Filter Gallery”

                       Adaptive Wide Angle 18.1.1 - from the file “Adaptive Wide Angle”

                       Angled Strokes 18.1.1 - from the file “Filter Gallery”

                       Average 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Average”

                       Bas Relief 18.1.1 - from the file “Filter Gallery”

                       BMP 18.1.1 - from the file “Standard MultiPlugin”

                       Camera Raw 9.10.1 - from the file “Camera Raw”

                       Camera Raw Filter 9.10.1 - from the file “Camera Raw”

                       Chalk && Charcoal 18.1.1 - from the file “Filter Gallery”

                       Charcoal 18.1.1 - from the file “Filter Gallery”

                       Chrome 18.1.1 - from the file “Filter Gallery”

                       Cineon 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Cineon”

                       Clouds 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Clouds”

                       Collada 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

                       Color Halftone 18.1.1 - from the file “Standard MultiPlugin”

                       Colored Pencil 18.1.1 - from the file “Filter Gallery”

                       CompuServe GIF 18.1.1 - from the file “Standard MultiPlugin”

                       Conté Crayon 18.1.1 - from the file “Filter Gallery”

                       Craquelure 18.1.1 - from the file “Filter Gallery”

                       Crop and Straighten Photos 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “CropPhotosAuto”

                       Crop and Straighten Photos Filter 18.1.1 - from the file “Standard MultiPlugin”

                       Crosshatch 18.1.1 - from the file “Filter Gallery”

                       Crystallize 18.1.1 - from the file “Standard MultiPlugin”

                       Cutout 18.1.1 - from the file “Filter Gallery”

                       Dark Strokes 18.1.1 - from the file “Filter Gallery”

                       De-Interlace 18.1.1 - from the file “Standard MultiPlugin”

                       Difference Clouds 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Clouds”

                       Diffuse Glow 18.1.1 - from the file “Filter Gallery”

                       Displace 18.1.1 - from the file “Standard MultiPlugin”

                       Dry Brush 18.1.1 - from the file “Filter Gallery”

                       Eazel Acquire 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “EazelAcquire”

                       Export Color Lookup Tables 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Export3DLUT”

                       Extrude 18.1.1 - from the file “Standard MultiPlugin”

                       FastCore Routines 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “FastCore”

                       Fibers 18.1.1 - from the file “Standard MultiPlugin”

                       Film Grain 18.1.1 - from the file “Filter Gallery”

                       Filter Gallery 18.1.1 - from the file “Filter Gallery”

                       Fresco 18.1.1 - from the file “Filter Gallery”

                       Glass 18.1.1 - from the file “Filter Gallery”

                       Glowing Edges 18.1.1 - from the file “Filter Gallery”

                       Grain 18.1.1 - from the file “Filter Gallery”

                       Graphic Pen 18.1.1 - from the file “Filter Gallery”

                       Halftone Pattern 18.1.1 - from the file “Filter Gallery”

                       HDRMergeUI 18.1.1 - from the file “HDRMergeUI”

                       HSB/HSL 18.1.1 - from the file “Standard MultiPlugin”

                       IFF Format 18.1.1 - from the file “Standard MultiPlugin”

                       Ink Outlines 18.1.1 - from the file “Filter Gallery”

                       JPEG 2000 18.1.1 - from the file “JPEG2000”

                       Lens Blur 18.1.1 - from the file “Lens Blur”

                       Lens Correction 18.1.1 - from the file “Lens Correction”

                       Lens Flare 18.1.1 - from the file “Standard MultiPlugin”

                       Liquify 18.1.1 - from the file “Liquify”

                       Matlab Operation 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “ChannelPort”

                       Measurement Core 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “MeasurementCore.8me”

                       Mezzotint 18.1.1 - from the file “Standard MultiPlugin”

                       MMXCore Routines 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “MMXCore”

                       Mosaic Tiles 18.1.1 - from the file “Filter Gallery”

                       Multiprocessor Support 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “MultiProcessor Support”

                       Neon Glow 18.1.1 - from the file “Filter Gallery”

                       Note Paper 18.1.1 - from the file “Filter Gallery”

                       NTSC Colors 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “NTSC Colors”

                       Ocean Ripple 18.1.1 - from the file “Filter Gallery”

                       OpenEXR 18.1.1 - from the file “Standard MultiPlugin”

                       Paint Daubs 18.1.1 - from the file “Filter Gallery”

                       Palette Knife 18.1.1 - from the file “Filter Gallery”

                       Patchwork 18.1.1 - from the file “Filter Gallery”

                       Paths to Illustrator 18.1.1 - from the file “Standard MultiPlugin”

                       PCX 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “PCX”

                       Photocopy 18.1.1 - from the file “Filter Gallery”

                       Photoshop 3D Engine 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Photoshop3DEngine”

                       Photoshop Touch 14.0 - from the file “PSDX”

                       Picture Package Filter 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “ChannelPort”

                       Pinch 18.1.1 - from the file “Standard MultiPlugin”

                       Pixar 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Pixar”

                       Plaster 18.1.1 - from the file “Filter Gallery”

                       Plastic Wrap 18.1.1 - from the file “Filter Gallery”

                       PNG 18.1.1 - from the file “Standard MultiPlugin”

                       Pointillize 18.1.1 - from the file “Standard MultiPlugin”

                       Polar Coordinates 18.1.1 - from the file “Standard MultiPlugin”

                       Portable Bit Map 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “PBM”

                       Poster Edges 18.1.1 - from the file “Filter Gallery”

                       Radial Blur 18.1.1 - from the file “Standard MultiPlugin”

                       Radiance 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Radiance”

                       Render Color Lookup Grid 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Export3DLUT”

                       Reticulation 18.1.1 - from the file “Filter Gallery”

                       Ripple 18.1.1 - from the file “Standard MultiPlugin”

                       Rough Pastels 18.1.1 - from the file “Filter Gallery”

                       Save for Web 18.1.1 - from the file “Save for Web”

                       ScriptingSupport 18.1.1 - from the file “ScriptingSupport”

                       Shake Reduction 18.1.1 - from the file “Shake Reduction”

                       Shear 18.1.1 - from the file “Standard MultiPlugin”

                       Smart Blur 18.1.1 - from the file “Standard MultiPlugin”

                       Smudge Stick 18.1.1 - from the file “Filter Gallery”

                       Solarize 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Solarize”

                       Spaces 18.1.1 - from the file “Spaces”

                       Spatter 18.1.1 - from the file “Filter Gallery”

                       Spherize 18.1.1 - from the file “Standard MultiPlugin”

                       Sponge 18.1.1 - from the file “Filter Gallery”

                       Sprayed Strokes 18.1.1 - from the file “Filter Gallery”

                       Stained Glass 18.1.1 - from the file “Filter Gallery”

                       Stamp 18.1.1 - from the file “Filter Gallery”

                       Sumi-e 18.1.1 - from the file “Filter Gallery”

                       Targa 18.1.1 - from the file “Standard MultiPlugin”

                       Texturizer 18.1.1 - from the file “Filter Gallery”

                       Tiles 18.1.1 - from the file “Standard MultiPlugin”

                       Torn Edges 18.1.1 - from the file “Filter Gallery”

                       Twirl 18.1.1 - from the file “Standard MultiPlugin”

                       Underpainting 18.1.1 - from the file “Filter Gallery”

                       Vanishing Point 18.1.1 - from the file “VanishingPoint”

                       Water Paper 18.1.1 - from the file “Filter Gallery”

                       Watercolor 18.1.1 - from the file “Filter Gallery”

                       Wave 18.1.1 - from the file “Standard MultiPlugin”

                       WIA Support 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “WIASupport”

                       Wind 18.1.1 - from the file “Standard MultiPlugin”

                       Wireless Bitmap 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “WBMP”

                       ZigZag 18.1.1 - from the file “Standard MultiPlugin”

                     

                     

                    Optional and third party plug-ins: NONE

                     

                     

                     

                     

                    Duplicate and Disabled plug-ins:

                     

                     

                       3D Studio 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

                       Dicom 18.1.1 - from the file “Dicom”

                       Entropy 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

                       Flash 3D 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

                       Google Earth 4 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

                       IGES 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

                       Kurtosis 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

                       Maximum 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

                       Mean 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

                       Median 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

                       Minimum 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

                       PLY 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

                       PRC 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

                       Range 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

                       Skewness 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

                       Standard Deviation 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

                       STL 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

                       Summation 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

                       U3D 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

                       Variance 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

                       Virtual Reality Modeling Language | VRML 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

                       Wavefront|OBJ 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

                     

                     

                    Plug-ins that failed to load: NONE

                     

                     

                    Extensions:

                     

                     

                       com.adobe.inapp.purchase  2.7.122 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\purchase.html”

                       Libraries  2.7.122 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\index.html”

                       Adobe Color Themes  6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”

                       Export As  3.0.8 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”

                       Device Preview  1.3.1 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\com.adobe.previewHD\PSPanel\panel.html”

                       com.adobe.preview.loader  1.3.1 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\com.adobe.previewHD\PSLoader\loader.html”

                       Export As  3.0.8 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”

                     

                     

                    Installed TWAIN devices: NONE

                    • 7. Re: How do I enable 3d features?
                      davescm Adobe Community Professional

                      samg57315709  wrote

                       

                      Adobe Photoshop Version: 2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967  x64

                      ............

                      License Type: Perpetual...................

                       

                       

                       

                      I am sorry but I cannot help you further. You appear to have a non genuine copy of Photoshop. Amongst other things wrong in your system info the license type is Perpetual whereas Photoshop CC is only available as subscription. My advice is purchase a genuine subscription.

                       

                      Dave

                      • 8. Re: How do I enable 3d features?
                        samg57315709 Level 1

                        fair enough. i did have a genuine subscription on my laptop, however when upgrading to a new pc, i had trouble transferring my account and all that. ill probably be back in this thread next month when i can afford to switch the license to this account.

                        • 9. Re: How do I enable 3d features?
                          samg57315709 Level 1

                          actually, to do what i want to do with photoshop, i need to be able to access 3d features, when i buy photoshop will you be able to assure me that it is possible for me to use these features/ repair my current version, because i really see no reason for me to want to buy photoshop on this computer if i cant actually fix it. I dont want you to tell me how to fix it or anything, seeing as i dont have a genuine copy on this pc/account but i am just wondering if it would be possible for me to fix it when/if i buy it. thanks.

                          • 10. Re: How do I enable 3d features?
                            davescm Adobe Community Professional

                            Hi.

                            I do not work for Adobe, I am a Photoshop user and I have never run a non genuine copy so I cannot guarantee anything, However I would recommend :

                            1. Delete the non genuine copy

                            2. Download and run the CC cleaner tool  Use the Creative Cloud Cleaner Tool to solve installation problems

                            3. Download and run the installation of a genuine copy

                             

                            Note- the best value at present for Photoshop alone is the Photography pan which gets you Adobe Photoshop and Lightroom for less than the price of Photoshop standalone.

                             

                            Dave

                            1 person found this helpful
                            • 11. Re: How do I enable 3d features?
                              samg57315709 Level 1

                              ok, thanks. ill bookmark this page and come back to it in a couple of days when i buy the genuine copy. Thanks.