2 Replies Latest reply on May 28, 2017 10:04 AM by Sarah Pearline

    AE CC 2017.2 Crashes when I move the window, or hit the maximize button.

    Sarah Pearline


      When I start AE CC 2017.2 on my Windows 7 hp laptop, the application window  does not center on the screen so I cannot see the entire workspace (please see the screen grab below).  As I attempt to resolve the issue by dragging the app window to the center of my monitor, it closes.  I am able to import files and create new compositions, but I cannot see or access the rest of the workspace.  I have also tried undocking panels -this results in a crash.   The only message I have received from Windows says: Adobe After Effects CC 2017.2 has stopped working A Problem caused the program to stop working correctly.  Windows will close the program and notify you if a solution is available

      I have uninstalled Adobe CC, run the CC Cleaner Tool and reinstalled.  Photoshop works fine, but AfterEffects continues to crash in this way.

      Any help will be greatly appreciated, thank you so much!!AE Problem.png