5 Replies Latest reply on Jun 1, 2017 6:31 PM by mchomina

    Cannot access LR Mobile - Says Trial has expired but I have an active account




      I have purchased the Creative Cloud Student and Teacher edition (one-year, prepaid) and have accessed Lightroom on my MacBook. However, when I try to access LR Mobile on my iPhone, it says that my trial has expired when I have an active Creative Cloud account. I have deleted the app and re-installed the app. I have signed out and signed back in. I have also confirmed that I only have my MacBook as an activated device - nothing else.I have contacted Adobe Customer Care through Chat and they have directed me to the forums where I cannot find an straight answer to fix my problem.


      Can someone help me figure out how to activate LR Mobile on my iPhone?


      Thank you,