6 Replies Latest reply on May 29, 2017 2:29 PM by bcburbridge

    Problem with Lightroom 6 reading RAW (NEF) files from Nikon D500


      I have Adobe Lightroom 6 version 6.2.1 running on Windows 10.  When trying to edit some new photos, I was able to read Nikon NEF files created with my D7100 but not with my D500.  When I check for updates. a grayed-out Cloud window appears that says "installing updates" but never indicates anything more than 0%.


      Is the problem that I need an update?  If so, why won't it update?  None of the FAQ's I've read seems to address this problem.