1 Reply Latest reply on May 28, 2017 8:27 AM by jillc81785671

    photoshop Update stuck

    jillc81785671

      I have no problem updating at work but on my home computer the latest update for photoshop gets stuck at 73%. Please help. This is very frustrating.

        • 1. Re: photoshop Update stuck
          jillc81785671 Level 1

          THIS IS THE LOG

           

          Process:               Adobe InDesign CC 2017 [18034]

          Path:                  /Applications/Adobe InDesign CC 2017/Adobe InDesign CC 2017.app/Contents/MacOS/Adobe InDesign CC 2017

          Identifier:            Adobe InDesign CC 2017

          Version:               12.1.0.56 (12100)

          Code Type:             X86-64 (Native)

          Parent Process:        ??? [1]

          Responsible:           Adobe InDesign CC 2017 [18034]

          User ID:               501

           

           

          Date/Time:             2017-05-02 19:17:22.876 -0500

          OS Version:            Mac OS X 10.11.6 (15G1421)

          Report Version:        11

          Anonymous UUID:        4D340660-1F81-69D4-D88C-CCDF65EE8786

           

           

           

           

          Time Awake Since Boot: 470000 seconds

           

           

          System Integrity Protection: enabled

           

           

          Crashed Thread:        0  Dispatch queue: com.apple.main-thread

           

           

          Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

          Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000100002f0f

          Exception Note:        EXC_CORPSE_NOTIFY

           

           

          VM Regions Near 0x100002f0f:

          -->

              __TEXT                 000000010e5dd000-000000010e5e7000 [   40K] r-x/rwx SM=COW  /Applications/Adobe InDesign CC 2017/Adobe InDesign CC 2017.app/Contents/MacOS/Adobe InDesign CC 2017

           

           

          Global Trace Buffer (reverse chronological seconds):

          1874.546681  CFNetwork                 0x00007fff8a245db3 TCP Conn 0x7feedd266780 SSL Handshake DONE

          1874.646169  CFNetwork                 0x00007fff8a245c8f TCP Conn 0x7feedd266780 starting SSL negotiation

          1874.646313  CFNetwork                 0x00007fff8a244659 TCP Conn 0x7feedd266780 complete. fd: 85, err: 0