1 Reply Latest reply on May 28, 2017 10:42 AM by tomw80787615

    Elements 15 freezes on welcome screen

    tomw80787615

      On a new clean installation of Elements 15, I get a message That "Elements 15 has stopped working and that Windows 10 has closed the program"  Any Ideas.  I see a Lavasoft module is mentioned several times.  Thanks for any help.

       

      Event log reads:

      Log Name:  Application
      Source:    Application Error
      Date:      5/28/2017 11:49:17 AM
      Event ID:  1000

      Task Category: (100)

      Level:     Error
      Keywords:  Classic
      User:      N/A
      Computer:  PORTABLECOYOTE2

      Description:

      Faulting application name: Adobe Premiere Elements 15.exe, version: 15.0.0.0, time stamp: 0x57cd43cb

      Faulting module name: LavasoftTcpService64.dll, version: 2.3.4.7, time stamp: 0x555dc671

      Exception code: 0xc0000095

      Fault offset: 0x0000000000008902

      Faulting process id: 0x3590

      Faulting application start time: 0x01d2d7d2556f8d7e

      Faulting application path: C:\Program Files\Adobe\Adobe Premiere Elements 15\WelcomeScreen\Adobe Premiere Elements 15.exe

      Faulting module path: C:\WINDOWS\system32\LavasoftTcpService64.dll

      Report Id: 642176fb-4f7d-4a9e-a166-4759345e3571

      Faulting package full name:

      Faulting package-relative application ID:

      Event Xml:

      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

        <System>

      <Provider Name="Application Error" />
      <EventID Qualifiers="0">1000</EventID>
      <Level>2</Level>
      <Task>100</Task>
      <Keywords>0x80000000000000</Keywords>
      <TimeCreated SystemTime="2017-05-28T16:49:17.651916200Z" />
      <EventRecordID>32469</EventRecordID>
      <Channel>Application</Channel>
      <Computer>PORTABLECOYOTE2</Computer>
      <Security />

        </System>

        <EventData>

      <Data>Adobe Premiere Elements 15.exe</Data>
      <Data>15.0.0.0</Data>
      <Data>57cd43cb</Data>
      <Data>LavasoftTcpService64.dll</Data>
      <Data>2.3.4.7</Data>
      <Data>555dc671</Data>
      <Data>c0000095</Data>
      <Data>0000000000008902</Data>
      <Data>3590</Data>
      <Data>01d2d7d2556f8d7e</Data>
      <Data>C:\Program Files\Adobe\Adobe Premiere Elements 15\WelcomeScreen\Adobe Premiere Elements 15.exe</Data>
      <Data>C:\WINDOWS\system32\LavasoftTcpService64.dll</Data>
      <Data>642176fb-4f7d-4a9e-a166-4759345e3571</Data>
      <Data>
      </Data>
      </Data>

        </EventData>

      </Event>