9 Replies Latest reply on Oct 3, 2017 1:39 PM by Emundem

    Lightroom slows down and becomes unresponsive

    chrisp74722975 Level 1

      My Lightroom (which has been updated to 6.10.1 in the hope of improvement) becomes gradually slower during use. It has always been slow to step between modules or even between pictures within a module but I have been attempting to keyword approx. 700 photos in a catalogue of around 3000 and find that after half a dozen or so performance drops. How far? well taking a few seconds to responding to clicking on another photo in the library gallery view. This performance continues to worsen until lightroom becomes unresponsive.

       

      If I remember and exit lightroom before it becomes a problem I can restart with no issues but if I don't eventually the machine becomes unresponsive and only a hard reboot sorts it.

       

      I have checked and during these issues I have plenty of free memory & disk. None of memory, cpu or disk appears to be particularly challenged and none of the other software I am running is affected - it is lightroom only up to the point it's unresponsiveness slips over into locking my whole session.

       

      I have tried the suggested affinity setting to 4 cores - which is an inadequate solution as I have those additional cores for a reason but luckily I can see that all 8 are in use and the 2 exports I am running are working just fine so that doesn't help it seems- so some activities appear unaffected.

       

      Oh and if anyone checks they won't find Lightroom registered to this account, I have finally found, having tried 2 Pcs, 1 android tablet and 4 browser products that a work around to the "too many redirects" issue that appears to work is a new account.

       

       

      Please help! Product is not performing as expected to the extent that I had to try Olympus Viewer again and for those who know the product that will explain how desperate things have become.

       

      thanks

       

       

      System info below :

       

      Lightroom version: 6.10.1 [ 1117303 ]
      License: Perpetual
      Operating system: Windows 10
      Version: 10.0
      Application architecture: x64
      System architecture: x64
      Logical processor count: 8
      Processor speed: 3.3 GHz
      Built-in memory: 16367.2 MB
      Real memory available to Lightroom: 16367.2 MB
      Real memory used by Lightroom: 3912.0 MB (23.9%)
      Virtual memory used by Lightroom: 4516.0 MB
      GDI objects count: 479
      USER objects count: 1684
      Process handles count: 4813
      Memory cache size: 3786.5MB / 3835.8MB (98.7%)
      Maximum thread count used by Camera Raw: 8
      Camera Raw SIMD optimization: SSE2,AVX
      Camera Raw virtual memory: 3418MB / 8183MB (41%)
      System DPI setting: 96 DPI
      Desktop composition enabled: Yes
      Displays: 1) 2560x1440
      Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

      Graphics Processor Info:
      AMD Radeon HD 5700 Series

      Check OpenGL support: Passed
      Vendor: ATI Technologies Inc.
      Version: 3.3.13399 Core Profile Context 15.201.1151.1008
      Renderer: AMD Radeon HD 5700 Series
      LanguageVersion: 4.40

      Application folder: C:\Program Files\Adobe\Adobe Lightroom
      Library Path: K:\LightroomCatalogs\2017\2017\2017.lrcat
      Settings Folder: C:\Users\Chris Page\AppData\Roaming\Adobe\Lightroom

      Installed Plugins:
      1) 500px
      2) DxO OpticsPro 11
      3) DxO OpticsPro 11 Importer
      4) Facebook
      5) Flickr
      6) HDR Efex Pro 2
      7) LRHaze
      8) ON1 Effects Free 10
      9) Perfect Effects 9

      Config.lua flags: None

      Adapter #1: Vendor : 1002
      Device : 68b8
      Subsystem : 1482174b
      Revision : 0
      Video Memory : 1010
      Adapter #2: Vendor : 1414
      Device : 8c
      Subsystem : 0
      Revision : 0
      Video Memory : 0
      AudioDeviceIOBlockSize: 1024
      AudioDeviceName: AMD  DP  Output (AMD High Definition Audio Device)
      AudioDeviceNumberOfChannels: 2
      AudioDeviceSampleRate: 48000
      Build: LR5x8
      Direct2DEnabled: false
      GL_ACCUM_ALPHA_BITS: 0
      GL_ACCUM_BLUE_BITS: 0
      GL_ACCUM_GREEN_BITS: 0
      GL_ACCUM_RED_BITS: 0
      GL_ALPHA_BITS: 8
      GL_BLUE_BITS: 8
      GL_DEPTH_BITS: 24
      GL_GREEN_BITS: 8
      GL_MAX_3D_TEXTURE_SIZE: 2048
      GL_MAX_TEXTURE_SIZE: 16384
      GL_MAX_TEXTURE_UNITS: 8
      GL_MAX_VIEWPORT_DIMS: 16384,16384
      GL_RED_BITS: 8
      GL_RENDERER: AMD Radeon HD 5700 Series
      GL_SHADING_LANGUAGE_VERSION: 4.40
      GL_STENCIL_BITS: 8
      GL_VENDOR: ATI Technologies Inc.
      GL_VERSION: 4.5.13399 Compatibility Profile Context 15.201.1151.1008
      GPUDeviceEnabled: false
      OGLEnabled: true
      GL_EXTENSIONS: GL_AMDX_debug_output GL_AMDX_vertex_shader_tessellator GL_AMD_conservative_depth GL_AMD_debug_output GL_AMD_depth_clamp_separate GL_AMD_draw_buffers_blend GL_AMD_multi_draw_indirect GL_AMD_name_gen_delete GL_AMD_performance_monitor GL_AMD_pinned_memory GL_AMD_query_buffer_object GL_AMD_sample_positions GL_AMD_seamless_cubemap_per_texture GL_AMD_shader_stencil_export GL_AMD_shader_trace GL_AMD_texture_cube_map_array GL_AMD_texture_texture4 GL_AMD_transform_feedback3_lines_triangles GL_AMD_vertex_shader_layer GL_AMD_vertex_shader_tessellator GL_AMD_vertex_shader_viewport_index GL_ARB_ES2_compatibility GL_ARB_ES3_1_compatibility GL_ARB_ES3_compatibility GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_blend_func_extended GL_ARB_buffer_storage GL_ARB_clear_buffer_object GL_ARB_clear_texture GL_ARB_clip_control GL_ARB_color_buffer_float GL_ARB_compatibility GL_ARB_compressed_texture_pixel_storage GL_ARB_compute_shader GL_ARB_conditional_render_inverted 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        • 1. Re: Lightroom slows down and becomes unresponsive
          dj_paige Level 9

          Are you doing lots of brushing and/or spot healing on individual photos?

           

          Do you have the GPU acceleration turned on or off? (Preferences->Performance Tab->Use Graphics Processor checkbox)

          • 2. Re: Lightroom slows down and becomes unresponsive
            chrisp74722975 Level 1

            In these instances I have been working through just doing keywords, there are inevitably the odd tweak I make as I work through but essentially keywording is the last part of my workflow so trying to work through the gallery in batches of pictures (my keywording strategy is largely "who" and "where" for my own benefit so batches of pictures works nicely).

             

            I have tried both with and without GPU acceleration - my card has 2Gb ram but it's probably not worth using, it has overclocking facilities built in using Amd Overdrive but the fan spins up / temperature rockets so that either my eardrums will burst or my legs which are next to my PC will incinerate which is a shame :-)

             

            I have also ensured that my AV is not scanning lightroom.

             

            So last night I did 2 exports at the same time of the 766 odd pictures and that worked fine (I can't tell you if it took "too long" or not - it didn't seem unreasonable, the processor was busy but not max'd out and other activity worked) and I then jumped around modules and was investigating using rammap to see if there was an obvious leak and found nothing from just navigation activity.

            • 3. Re: Lightroom slows down and becomes unresponsive
              dj_paige Level 9

              It doesn't sound like you have answered my question: "Are you doing lots of brushing and/or spot healing on individual photos?"

              • 4. Re: Lightroom slows down and becomes unresponsive
                chrisp74722975 Level 1

                In the instances where I have had a notable problem I have been working through just keywording with the odd tweak where I spot something missed : so no. I don't normally anyway.

                • 5. Re: Lightroom slows down and becomes unresponsive
                  Scott Manthey Level 1

                  I have the same issues,  32gb ram, m.2 ssd drive, 5820 6 core proc and I have to exit and reopen LR about once an hour or it slows down to the point it is unusable.  It starts kind of blinking and pauses and then a force close is needed or sometimes even a full system reboot. 

                  1 person found this helpful
                  • 6. Re: Lightroom slows down and becomes unresponsive
                    dj_paige Level 9

                    THere are many reports of 6 core CPUs performing slowly in Lightroom. The solution is to force LR to use 4 cores, and if you search this forum, you can find the exact method of doing this.

                    • 7. Re: Lightroom slows down and becomes unresponsive
                      chrisp74722975 Level 1

                      I've seen that limited the cores suggested as a solution but I've tried it and it made no difference but even if it did it's may be a temporary workaround but it is not an acceptable solution. It really is time that adobe put some effort in and resolved the problem.

                      1 person found this helpful
                      • 8. Re: Lightroom slows down and becomes unresponsive
                        Peeotr

                        I have the same problem. I have a powerful machine (380 GB RAM, 2 intel proccessors 8 cores each) and LR (2017 release) slowes down as I work. I noticed that LR uses more and more memory while working. Each next photo takes 100 MB more. When reaches 10 GB of memory it is already slow. Simple commands, even changing a photo, takes several seconds. When I exit LR I observe that memory is slowly released. (I use system monitor fot this)

                         

                        I think LR or Windows 10 cannot manage such amout of memory for the program (other programs work without troubles, in the same time). Seems to be a problem with software - LR or Windows 10. I still have plenty of RAM, processors are of almost no use, but LR is critically slowing.

                         

                        I have tried some tricks - turned off and on the use of Graphic Card Processor, tried different values of Camera Raw Cache Settings. I also switched the monitor from 4K to HD. These makes no effect. The only soution is to exit Lightroom every 10 minutes.....

                         

                        I use also LR 5 on a MacBook Pro (middle 2012) and it works great.

                        • 9. Re: Lightroom slows down and becomes unresponsive
                          Emundem

                          Same problem here - Lightroom worked fine on my PC for almost two years, I could work for hours on end with no slowing down, and now since about two weeks ago I've had this issue. I've tried several things to improve performance - increasing the cache seems to buy me some time and the slow-down sets in a bit later, but so far I haven't found a solution.

                           

                          Very frustrating, fix this quick, Adobe!