9 Replies Latest reply: Aug 23, 2010 12:28 PM by chris.campbell RSS

    "An error occurred while installing Adobe AIR"

    srlaca
      I am running Vista Home Premium SP1, and I keep getting the following error while trying to reinstall Air. After the install, I get a dialog box telling me Air installed successfully. When I click OK, I get a second box telling me: "An error occurred while installing Adobe AIR. Installation may not be allowed by your administrator. Please contact
      your administrator."

      This error has repeated itself time after time. Air had installed fine a while back, but programs using it began having problems with uprgrades, so I uninstalled them and uninstalled Air, then tried to reinstall Air.

      Here's the .airinstall.log file from the last install attempt:

      Performing runtime install
      UI SWF load is complete
      UI initialized
      starting user confirmation
      Installation type: new
      starting elevated install
      subinstaller: starting install
      subinstaller: Scheduling runtime installation operations
      subinstaller: Installed Product GUID: is same:false
      subinstaller: Beginning runtime installation
      subinstaller: Beginning install
      subinstaller: Installing c:\users\me\appdata\local\temp\air7233.tmp\setup.msi
      subinstaller: Execution complete; beginning commit phase
      subinstaller: Commit complete
      subinstaller: install complete
      Elevated install completed
      subinstaller: begin quitting
      Elevated install failed (3001)
      runtime install entering error state: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Error #3001" errorID=3001]
      begin quitting


      Any idea what's wrong?

      Thanks
        • 1. Re: "An error occurred while installing Adobe AIR"
          rfencl Community Member
          I am also getting an error. I first noticed it when trying to install the jott express application. I then tried installing Adobe air 1.1 standalone.
          Both logs are attached.
          Jott Log
          Starting app install of http://jott.com/jottexpress/jx.air
          UI SWF load is complete
          UI initialized
          Unpackaging to C:\WINDOWS\system32\config\systemprofile\TEMP\fla1DD.tmp
          unpackaging is complete
          application is bound to side-by-side version 1.0
          application is bound to this version of the runtime
          app id JottExpress
          pub id 50E28EE2422BD0599F081C2408B1BFDDBEFC6B6B.1
          application not currently installed
          Waiting for user confirmation
          User confirmed action: install
          creating native installer in: C:\WINDOWS\system32\config\systemprofile\TEMP\fla1DE.tmp
          native installer creation complete
          Starting install
          Destination for installed application is d:\Program Files
          Installed Product GUID: is same:false
          Scheduling uninstall of product guid {BB8B979E-E336-47E7-96BC-1031C1B94561}
          Beginning install
          Installing C:\WINDOWS\system32\config\SYSTEM~1\TEMP\AIR1D6.tmp\setup.msi
          Uninstalling product w/ GUID {BB8B979E-E336-47E7-96BC-1031C1B94561}
          Error occurred; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
          Rolling back install of C:\WINDOWS\system32\config\SYSTEM~1\TEMP\AIR1D6.tmp\setup.msi
          Rollback due to error complete
          stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
          starting cleanup of temporary files
          application installer exiting

          Air Log

          erforming runtime install
          UI SWF load is complete
          UI initialized
          starting user confirmation
          Installation type: additionalNewest
          starting install
          Scheduling runtime installation operations
          Installed Product GUID: is same:false
          Scheduling uninstall of product guid {BB8B979E-E336-47E7-96BC-1031C1B94561}
          Beginning runtime installation
          Beginning install
          Installing c:\windows\system32\config\system~1\temp\air1f1.tmp\setup.msi
          Uninstalling product w/ GUID {BB8B979E-E336-47E7-96BC-1031C1B94561}
          Error occurred; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
          Rolling back install of c:\windows\system32\config\system~1\temp\air1f1.tmp\setup.msi
          Rollback due to error complete
          error during install: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
          runtime install entering error state: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
          begin quitting

          updater called with args:C:\Program Files\Common Files\Adobe AIR\Versions\1.0.6\Adobe AIR Updater.exe,-installupdatecheck



          • 2. Re: "An error occurred while installing Adobe AIR"
            rfencl Community Member
            One more bit of info: I had beta 1 installed, when I attempted to uninstall it with add/remove programs the .msi file couldn't be found and it is no longer on my system.
            • 3. Re: "An error occurred while installing Adobe AIR"
              srlaca Community Member
              I'm not sure what's going on, but I've tried everything and looked all over on the web for a solution. Others seem to have had the same problem, but nobody so far seems to have found a solution. I've tried running the install as an administrator, gave full access in the permissions, and have tried deleting the install with the free Windows tool. Nothing seems to work. Very frustrating process. Must be even worse for non-tech people trying to use apps on this platform. Maybe developers jumped on the Air bandwagon a bit too soon?
              • 4. Re: "An error occurred while installing Adobe AIR"
                srlaca Community Member
                Is there anyone that knows why this problem is occurring? I know of another person it has happened to, so I assume it's not an isolated issue. I've tried uninstalling and reinstalling both Air and the one program I have that runs on the platform multiple times, but I still get the same error message:

                "An error occurred while installing Adobe AIR. Installation may not be allowed by your administrator. Please contact your administrator."

                I have checked and re-checked the permissions issue, and even though I am installing as administrator, it still gives the error message.

                Any ideas why?
                • 5. Re: "An error occurred while installing Adobe AIR"
                  Jink_Welby Community Member
                  This too was driving me insane. Here's what worked for me:

                  Download and install the
                  Windows Installer Cleanup Utility.

                  Run it and look for an Adobe AIR entry. Mine was something like Adobe AIR 1.08 Select it and remove it.

                  Now try to install Adobe AIR 1.5.

                  Hope this keeps you from pulling your hair out. No thanks to Adobe/Microsoft :(
                  • 6. Re: "An error occurred while installing Adobe AIR"
                    tzeng Adobe Employee
                    Jink,
                    Thanks for posting this. It has helped other users.

                    -ted
                    • 7. Re: "An error occurred while installing Adobe AIR"
                      William H C Lambton Community Member

                      'An administrator' causing Air to be refused is not an isolated problem! The issue repeats itself all over the werb in various forms. In my case the thing won't instal on an XP Home SP3 system, though it did perfectly easily 7or 8 months' ago (I had to uninstal it, but have yet to succeed in putting it back). My failure occurs within less than one second of the installation attempt being made (as recorded by msiexec.exe). Unfortnately, Adobe's direct help system merely repeated various mantras (run Windows Instal Clean Up Utility, etc. etc.) when I asked them about it at length a number of months' ago. Annoyed that this is the only application I cannot get onto my system, I had another go, on my own, today. Nix! Maybe Adobe have deliberately fixed it so that it only works on one or two selected systems, to force people away from old things like XP? As can be seen, one is reduced to finding sinister reasons for the failure.

                      • 8. Re: "An error occurred while installing Adobe AIR"
                        Neobox75 Community Member

                        Why are you using 1.5 or beta1 ? AIR 2.0 is publicly available.

                        • 9. Re: "An error occurred while installing Adobe AIR"
                          chris.campbell Employee Hosts

                          At the time of the post (December 2009), AIR 1.5.3 was the current public release.  AIR 2 was still in beta.

                           

                          Moved thread to the Installation Issues forum