10 Replies Latest reply on Jun 1, 2017 2:04 AM by sreeharshac

    Flash Player Install in Russian

    rfreeman779

      Is there a good reason as to why the text on my page to download, yet another, Adobe Flash Player update is in Russian?

      Or is it the same reason why you try to keep installing that McAfee crap on my computer?

       

      adobe.png

        • 1. Re: Flash Player Install in Russian
          ridhijain Adobe Employee

          Hi,

           

          Please go to Control Panel\All Control Panel Items and select "Region and Language". Please go to Location tab and Administrative tab and take screenshots of both and paste here.

           

          Thanks!

          • 2. Re: Flash Player Install in Russian
            m_vargas Adobe Employee

            In addition, please post a screenshot of the Control Panel > All Control Panel Items > Region and Languages > Format tab

            • 3. Re: Flash Player Install in Russian
              rfreeman779 Level 1

                If it was that simple, I would not have asked the question.

               

              screen shot.png

              • 5. Re: Flash Player Install in Russian
                m_vargas Adobe Employee

                Thank you for posting the screenshots.  To confirm, you are *not* locations in Russian, correct? Are you by chance using a proxy server or VPN that would show your location as being in Russia? 

                 

                I'll forward the screenshots to the team that handles the download page to investigate further.


                In regards to:

                Or is it the same reason why you try to keep installing that McAfee crap on my computer?

                McAfee is an optional third party offering:

                 

                If you're not seeing the center panel, please ensure JavaScript is enabled in the browser.

                • 6. Re: Flash Player Install in Russian
                  rfreeman779 Level 1

                  No.  I'm in United States,  North Carolina/Eastern time zone and NO, I'm not on a VPN.

                   

                  The McAfee, I realize is optional, however here is where Adobe is doing its users a disservice and basically showing no regard for what customers want; McAfee is optional BUT you have to OPT OUT.  It should be the other way around.  Offer it as OPT IN.

                   

                  Certainly this concern has been made before as I have seen Adobe's philosophy trashed on message boards, Facebook and even nationwide radio shows that focus on technology.  Everyone knows that, and I'm not a Microsoft fan either, the protection offered as part of Windows is sufficient protection, superior to McAfee, and that adding additional virus protection to an already protected computer does nothing but bog down the system.  I'm a user of Adobe Audition, Photoshop and Premiere, as well as all this other stuff.  I really get tired of having to remember, "okay, these guys are going to try to slip something in on me so I better look for the opt-out."

                  • 7. Re: Flash Player Install in Russian
                    m_vargas Adobe Employee

                    Thank you for the feedback.  I'll pass it to the appropriate team.

                    • 8. Re: Flash Player Install in Russian
                      rfreeman779 Level 1

                      Received this email from an address that did not accept email replies (go figure), so I'll just post and reply here.

                       

                      -------------------------------------------

                       

                      Hi ,

                      Could you please get us more information on this.

                      like - OS , Browser, and  URL of the 2nd page.

                      -----

                       

                      Kindly I request to have connect session as well, It will help us in understanding the issue why exactly it is happening.

                      If you agree for connect session , please revert back with your preferred time and time zone. I will set up a call as per your timings.

                       

                      Thanks

                      Sreeharsha

                       

                      My answers to questions

                       

                      1 - Windows 10

                      2 - Browser is Chrome

                      3 - I have no idea as to the URL. This was another "we need to update" Adobe pop-up that appeared after rebooting the computer.

                      4 - And no, we can not do a "connect session." Not only have I wasted enough time on this issue, but I have no idea as to what might be done while connected and/or what software may be installed.  If Adobe had not been persistent in constantly trying to opt me into software I did not want (by pre-checking the box to agree to install software), I might consider it.  Under these conditions, no way.  I hope you can understand that.

                      • 9. Re: Flash Player Install in Russian
                        m_vargas Adobe Employee

                        I will forward your reply to Sreeharsha.

                         

                        we can not do a "connect session." Not only have I wasted enough time on this issue, but I have no idea as to what might be done while connected and/or what software may be installed

                        This would most likely be using Adobe web conferencing software | Adobe Connect

                        • 10. Re: Flash Player Install in Russian
                          sreeharshac Adobe Employee

                          Thanks for the details.

                          Yea, As per the details this issue happening in https://get3.adobe.com .. flow.

                           

                          We are looking into this issue. once it gets fixed I will revert back.

                           

                          Thanks

                          Sreeharsha