5 Replies Latest reply on May 30, 2017 12:19 PM by petera46078633

    Can't use Paint Bucket tool after exiting 3D workspace mode

    petera46078633 Level 1

      I've tried narrowing down the cause and even a temp work around for this error, and have the below boiled down to the simplest way to recreate the problem.

       

      Problem: Anytime I do the below, I later can't use the Paint Bucket tool.

       

      1) Open a new default Photoshop document.

      2) Draw a rectangle using the rectangle tool (filled with black).

      3) Change to a 3D Workspace using the upper right drop down option.

      4) Click on '3D' from the drop-down menu and select 'New Mesh from Layer' then click 'Postcard'.

      5) Close Photoshop without saving.

      6) Open Photoshop again and open a new default Photoshop document.

      7) Click on the Paint Bucket tool.

      8) When I move the cursor over the new Photoshop document it shows a circle with a line through it, and if the document is click to try and apply the fill tool to it, it doesn't do anything and does not display any error or messages.

       

      Temp Workaround I use:

       

      1) I press and hold Alt+Control+Shift when starting Photoshop.

      2) When prompted to delete the current settings, I click 'Yes'. The new preferences files are recreated as Photoshop starts.

      3) The Paint Bucket tool now works again.

       

      This is obviously a huge pain.

       

      Any help on this is greatly appreciated!

       

      Thanks,

       

      Peter

        • 1. Re: Can't use Paint Bucket tool after exiting 3D workspace mode
          JJMack Most Valuable Participant

          Did you have a layer targeted?  What mode was the document in. Perhaps you did not have to reset you preferences.

           

          When I did the steps you outline using  Windows 10 CC 2017.  When I opened Photoshop alter closeing down Photoshop and not saving the 3D postcard.   Photoshop opened in the 3d workspace. I created the new default document and the paint bucket tool worked without problem...

           

          What OS and version of Photoshop are you using?

          • 2. Re: Can't use Paint Bucket tool after exiting 3D workspace mode
            davescm Adobe Community Professional

            I cannot replicate any bug but  I suspect this is not a bug but you are using the wrong tool.

             

            This is the 3D Material Drop Tool It appears in the toolbar when in the default Photoshop 3D workspace

            This is the paintbucket tool it appears in the same slot when in the default Essential wokspace

             

            You can customise your toolbar in any workspace by going to Edit - Toolbar

             

            Dave

            • 3. Re: Can't use Paint Bucket tool after exiting 3D workspace mode
              petera46078633 Level 1

              Thank you JJMack and Davescm for the quick response!

               

              I never used the paint bucket tool in 3D mode, but apparently when switching into the 3D workspace it changed the Paint Bucket tool to the 3D one, but when switching back to the default Essentials workspace it remained set to the 3D Paint Bucket and I never noticed that it changed, so you were correct Davescm. Perhaps Adobe will make it so that this doesn't happen in the future. I've seen others run into similar problems like this when switching between workspaces.

               

              Just as an FYI, I included my versions below.

               

              Adobe Photoshop Version: 2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967  x64

              OS: Windows 10 Pro (all updates applied)

              • 4. Re: Can't use Paint Bucket tool after exiting 3D workspace mode
                davescm Adobe Community Professional

                Hi

                I create my own custom workspaces.

                 

                Get everything the way you like it and click New Workspace . Then name it. I set up one for photography, one for 3d and one for video. That way I can quickly switch and know the panels and toolbar are set the way I like them, not the way someone else decided to make them.

                Whilst you can change the existing spaces, if you reset them they go back to Photoshop's layout. Resetting your own goes back to the way it was when you created it.

                 

                 

                Dave

                • 5. Re: Can't use Paint Bucket tool after exiting 3D workspace mode
                  petera46078633 Level 1

                  Thank you for the tip Dave, I appreciate it!

                  :-)