1 Reply Latest reply on May 29, 2017 4:18 PM by houseofkraft

    Adobe XD white screen and not installing

    houseofkraft

      I installed Adobe XD through the download link. It installed the Creative Cloud program and Adobe XD. When I started Adobe XD I got a white screen and after a minute the program would close. I uninstalled Adobe XD and reinstalled it again through Creative Cloud and I got an error.

       

      The error message is:

      Exit Code: 191

      -------------------------------------- Summary --------------------------------------

      - 2 fatal error(s), 2 error(s), 0 warnings(s)

       

      FATAL: Error (Code = 191) executing in command 'AddUWPAppxCommand' for package: 'UWPAssets', version:0.6.28.10

      FATAL: Error occurred in install of package (Name: UWPAssets Version: 0.6.28.10). Error code: '191'

      ERROR: hdhelper exe at C:\Program Files (x86)\Adobe\Adobe Creative Cloud\HDCore\HDHelper.exe failed to install UWP app with xml
      Adobe.CC.XD
      C:\adobeTemp\ETR4B1A.tmp\2\SparklerApp\SparklerApp.appx
      0.6.28.10
      x64
      CN=Adobe Systems Incorporated, OU=Adobe Systems, O=Adobe Systems Incorporated, L=San Jose, S=California, C=US, SERIALNUMBER=2748129, OID.2.5.4.15=Private Organization, OID.1.3.6.1.4.1.311.60.2.1.2=Delaware, OID.1.3.6.1.4.1.311.60.2.1.3=US
      adbxd:


      Microsoft.VCLibs.140.00
      14.0.24123.0
      x64
      CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US
      C:\adobeTemp\ETR4B1A.tmp\2\SparklerApp\Dependencies\x64\Microsoft.VCLibs.x64.14.00.appx


      false

      with error code 1

      ERROR: Failed to install UWP Appx Package

      -------------------------------------------------------------------------------------

       

      I have tried everything I could and nothing worked.