I am using Elements 13 on a PC, Windows 7 Professional. I shot a bunch of photos in RAW on a Canon T6 and cannot open them. Error message says to make sure I have the latest Camera Raw update. Elements tells me all updates are current. Navigating Adobe's site to figure it out is not clear at all, and it will not allow me to chat with customer support.
Just a note: I have seen other threads about this, but none that showed a resolution. I'd appreciate anyone's help.
The T6 was first supported in Camera Raw 9.5 which is only supported in Elements 14 and 15. So you'll never be able to open Raw images from that camera in Elements 13.
John, THANK YOU SO MUCH. I appreciate the info. Exactly what I was looking for.