2 Replies Latest reply on May 31, 2017 8:25 PM by Jeff D3

    Cannot open RAW photos [Unable to open Canon T6 Raw files in Elements 13]

    Jeff D3 Level 1

      I am using Elements 13 on a PC, Windows 7 Professional.  I shot a bunch of photos in RAW on a Canon T6 and cannot open them.  Error message says to make sure I have the latest Camera Raw update.  Elements tells me all updates are current.  Navigating Adobe's site to figure it out is not clear at all, and it will not allow me to chat with customer support.

       

      Just a note: I have seen other threads about this, but none that showed a resolution.  I'd appreciate anyone's help.