I normally have about 100 typekit fonts in my collection. I am connected to the internet and they are not showing up in my character window. I have tried restarting the program, restarting my computer, even signing out of Creative Cloud and signing back in. I have also tried unsyncing and resyncing some fonts. Nothing has worked. Please help.
I'm sorry that you ran into trouble with this; we'll need to take a look at the sync log files from your computer to see why the fonts aren't showing up for you.
Please email firstname.lastname@example.org with:
- a screenshot of the Fonts tab in your Creative Cloud desktop application, similar to the one I've included below. Here are instructions on how to take a screenshot, in case you need them: http://www.take-a-screenshot.org/
- the Creative Cloud log files from your computer. There are instructions on where to find the logs on OS X and Windows in the troubleshooting page: