2 Replies Latest reply on May 30, 2017 4:26 PM by teranphoto

    I need help still, Photoshop will not boot on Mac 10.11

    teranphoto

      I've posted this issue already and the problem is still not solved.  I'm no longer getting a response so I'm reposting till I can get answers.  I would prefer to actually speak to an Adobe expert through online chat or on the phone, but I'm realizing this seems to be an impossibility.  Which is highly annoying since I've been paying for Adobe product since Photoshop 3! 

       

      Here is the original posting-Photoshop CC 2017 won't start on Mac 10.11 [topic edited for brevity]  I tried everything suggestion including un-installing everything CC including preferences, cleaning my computer of all CC files, restarting computer, and reinstalling CC and photoshop CC.  The same exact problem happens.  So here it goes again-

       

      The problem occurred after I empty my Photoshop CC 2017 Cache.  Upon restart Photoshop would not reopen, The First error message reads"The last time you opened Photoshop CC, it unexpectedly quit while reopening windows. Do you want to try to reopen its windows again? No matter what i select to reopen or to not, it prompts a new Error message-

       

      Path:                  /Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/MacOS/Adobe Photoshop CC 2017

      Identifier:            com.adobe.Photoshop Version:               18.1.1 (18.1.1.252)

      Code Type:             X86-64 (Native)

      Parent Process:        ??? [1]

      Responsible:           Adobe Photoshop CC 2017 [1032]

      User ID:               501

      Date/Time:             2017-05-13 22:14:43.830 -0700

      OS Version:            Mac OS X 10.11.6 (15G1421)

      Report Version:        11

      Anonymous UUID:        BFC5D53F-7C7B-48C3-2A1E-7CD4C0E476D5

       

      Time Awake Since Boot: 2500 seconds

       

      System Integrity Protection: enabled

       

      Crashed Thread:        0  Dispatch queue: com.apple.main-thread

       

      Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

      Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000080

      Exception Note:        EXC_CORPSE_NOTIFY

      VM Regions Near 0x80:

      --> 

      __TEXT                 0000000104b02000-000000010b2f0000 [103.9M] r-x/rwx SM=COW  /Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/MacOS/Adobe Photoshop CC 2017