5 Replies Latest reply on Oct 24, 2017 2:28 PM by Jantzen.Belliston

    Changing User Identity Type - Username isn't valid

    it@experticity.com

      I've been trying to get my users changed from Adobe ID to Federated ID. I've got Single Sign-On set up and working. I can add new users from Active Directory, and they can sign in just fine using domain credentials. However, I can't change existing users to Federated ID. 

      I've followed the directions at https://helpx.adobe.com/enterprise/help/identity.html but I get an error... "Username isn't valid - check User Login Setting for this domain on the Identity tab". 

      There isn't a "User Login Setting" that I can find anywhere.

      The directions are also unclear about how to edit the csv file. I've tried adding the columns for New Identity Type, etc, but that doesn't work (no errors, but no change either). When I just edit the Identity Type and Domain to match the new Federated ID users, I get the error above. 

      I'm not sure where to go from here. Any help would be appreciated.