4 Replies Latest reply on Dec 10, 2015 1:09 PM by taciac

    How do you enable marketing channels for a specific report suite?

    annel67021946

      Trying to access Marketing Channels for a particular report suite results in this error:

      The following report suites do not have the channel reporting feature enabled:

      test

      Please contact your customer support representative to enable this feature or change your selected report suites.

      How do I enable this feature?

        • 1. Re: How do you enable marketing channels for a specific report suite?
          taciac Level 4

          Hi Anne,

          If the suite doesn't have marketing channels enabled you will want to contact support. They are able to turn it on from the backend. If you are a supported user you can access support within Analytics by going to Help > Customer Care > Live Chat (or you can submit an email ticket here). If you are not a supported user, one of the supported users in your company can submit the request. In your request include the list of suites that need Marketing Channels enabled. 

          - Tacia

          • 2. Re: How do you enable marketing channels for a specific report suite?
            taciac Level 4

            Anne Lee wrote...

            How quick is the process of getting a marketing channel enabled for a report suite?

             

            It's a really quick update to the suite. Resolution time would depend on the number of RSID's in the request, but it should be resolved fairly quickly as long as the report suite ID's are valid. 

            -Tacia

            • 3. Re: How do you enable marketing channels for a specific report suite?
              annel67021946 Level 1

              taciac wrote...

              Hi Anne,

              If the suite doesn't have marketing channels enabled you will want to contact support. They are able to turn it on from the backend. If you are a supported user you can access support within Analytics by going to Help > Customer Care > Live Chat (or you can submit an email ticket here). If you are not a supported user, one of the supported users in your company can submit the request. In your request include the list of suites that need Marketing Channels enabled. 

              - Tacia

               

              Can a supported user give me access to also become a supported user? Sorry for all the post-answer questions.

              • 4. Re: How do you enable marketing channels for a specific report suite?
                taciac Level 4

                Anne Lee wrote...

                taciac wrote...

                Hi Anne,

                If the suite doesn't have marketing channels enabled you will want to contact support. They are able to turn it on from the backend. If you are a supported user you can access support within Analytics by going to Help > Customer Care > Live Chat (or you can submit an email ticket here). If you are not a supported user, one of the supported users in your company can submit the request. In your request include the list of suites that need Marketing Channels enabled. 

                - Tacia

                 

                Can a supported user give me access to also become a supported user? Sorry for all the post-answer questions.

                 

                Not a problem. Yes, a current supported user can submit a ticket to Customer Care to request to add you as a supported user. Hope that helps.

                Best,

                -Tacia