Feel free to post back here in case you're unable to get a resolution.
My first reply showed up as a duplicate and when I tried to delete the 2nd one, the original disappeared too...
Anyway, I'll check if we have one and forward my questions to her.
Thanks again for the response!
Just wanted to check up and see if either of the options Rahul gave worked out for you. Please let us know if you still needs help, and of course, if you got it resolved we'd love to know what worked for you.
I can't really say for sure.
Do you have an account manager you can speak to? I think he should be able to sort this out for you.
Let me know if not.
(Please continue replying in the same manner. It's not a problem if it shows up as an 'answer')
Here are a couple of documents that may be helpful:
Let me see if I can find something more.
Hope this helps