1 Reply Latest reply on Oct 15, 2015 7:29 PM by Rahsing

    Custom Links corrupting Bounce rate calculation

    cécile_quinon Level 1

      Hi,

      Is there a way to avoid that custom links tracking will avoid the bounce rate calculation? We had this issue: on a page, a custom link is automatically sent to SC when a pop up is opening and closing (without any action needed from users side).

      Since we implemented this custom link, the bounce rate on that page dropped to 2%, which is not normal. As bounce rate is a very important metric for us, we need to solve this issue.

      Either we should change the bounce rate settings (but is it possible ?) either we should find a way to say to SC to not take this custom link signal into consideration once calculating the bounce rate (i am for that solution). I know it is something possible in Google Analytics with the parameter non interaction (see this ressource:https://developers.google.com/analytics/devguides/collection/gajs/eventTrackerGuide?hl=fr# non-interaction) so it should be possible in SC too isnt-it?

      Thanks for your help!!

      • 0. Re: Custom Links corrupting Bounce rate calculation
        Rahsing Level 4

        Hi,

        Please see if this doc helps.

        Kind Regards

        Rahul