1 Reply Latest reply on Oct 15, 2015 7:28 PM by Nikhil Bisne

    Transfer of dashboards from one account to another / restoring accounts

    gabrielo

      Hello,

      All reports and dashboards were transferred over from one account (of a former employee) to a current employee's account, but not all dashboards seem to have been successfully transferred over. 

      Now the former employee's account looks to no longer exist but the dashboards are needed.  Is there a way of restoring the former employee's account to see if any dashboards remain on the account?

      • 0. Re: Transfer of dashboards from one account to another / restoring accounts
        Nikhil Bisne Level 4

        Hi,

         

        I'd encountered a similar scenario a while ago and was able to get through it by doing the following in the admin console of Analytics:

         

        1) Change the email address on the old employee's account to one that has not yet added in the system.

        2) Reset the password for the new user.

        3) Have them login and share the dashboard with the appropiraite set of people.

         

        Of course this was before the new integration with Adobe ID took place hence would request to check if this still works and revert in case of any issues.

         

        Thanks

        Nikhil