Could you please specify the solution you are referring to here?
my question is: can i change payment method at any time (from monthly payment to one year prepaid), or should I wait 'til a when my subscribtion will expire? As i said every time i try to switch it from my account managing i get this error message:
"Unable to change plans at the moment. Try later. If the problem persists, contact Customer Support."
While we do not directly offer a prepaid option for Creative Cloud, you can purchase a prepaid card from one of our retail partners (e.g. Best Buy). You can then redeem the prepaid card on your membership, which will extend its expiration by one year.
You can purchase and redeem the prepaid card while you still have time left on your membership (e.g. now), or you can wait until the last day to redeem it.
As an example, if you redeemed the card while your membership still had 3 months left on it, then your membership would not expire for 15 months. Your credit card would not be charged monthly like it is today until the 12 months from the prepaid card were over - then you would again be charged monthly for the remaining 3 months of your membership (unless you renewed it with monthly payments or another prepaid card).
The following article from Adobe and this blog entry from ProDesignTools contain more information about this:
If you do have any questions about this, I recommend that you contact our Customer Care team:
first of all, I thank you for your kind answer, but I still have some doubts.
I can see the switch plan option on the menu and there is the annual prepaid plan to check, but every time i do that i get an error message (see attachment step by step please...).
The main reason 'cause i would to change my actual plan is this: every month I get an invoice from abroad and i have to pay 12 times VAT each VAT payment from Italy to abroad is really expensive, so my business consultant recommended to pay an annual subscribtion with the full amount of 731,85 € instead 12 times 49,90 €...
I don't understand if a cannot do that 'cause:
1) my kind of subscribtion or
2) from my country it's not allowed this kind subscribtion or
3) i must wait 'till my one year monthly payment subscribtion will expire or
4) some bug or something else