1 Reply Latest reply on Oct 15, 2015 7:29 PM by Nikhil Bisne

    iPhone version and mobile screen size

    rax_s

      In SiteCatalyst:

      1.
      iPhone (and possibly other phones) by dimension ‘Mobile Device’ are reported incorrectly.
      For example a sample report for visits for a few days on our site shows:
      Apple iPhone 1315685
      Apple iPhone Simulator 12
      Apple iPhone 5 3
      Apple iPhone 4S 1

      ‘Mobile Device’ does recognize versions, but it is not correctly reported.

      Is this something that can be fixed in SC?

      2.
      The dimension Mobile Screen Size is reported as:
      Apple iPhone: 320 x 480
      Apple iPhone 5: 640 x 1136
      Apple iPhone 4S: 640 x 960

      For 5 and 4S this is the correct physical device dimensions.
      Is this input coming from lookup tables maintained by SiteCatalyst?
      We would prefer the device w and h to be reported (CSS device independent pixels), as opposed to physical w and h. See http://www.mydevice.io/devices/ 
      That is we want the device pixel ratio to be considered too. 
      While this is something we can calculate ourselves in SC (since we are sending dpr in a context variable), it would be nice if it were available directly in SC.

      Is this possible?

      • 0. Re: iPhone version and mobile screen size
        Nikhil Bisne Level 4

        Hi,

         

        Here are answers to your questions question wise :

         

        1)

        This reporting depends upon the User Agent String. This runs essentially on the same principle as discussed in this forum post. Additionally you can also refer to this document and see if it helps.

         

        2)

        rax_s wrote...

         

        2.
        The dimension Mobile Screen Size is reported as:
        Apple iPhone: 320 x 480
        Apple iPhone 5: 640 x 1136
        Apple iPhone 4S: 640 x 960

        For 5 and 4S this is the correct physical device dimensions.
        Is this input coming from lookup tables maintained by SiteCatalyst?

        Yes this is correct.

        rax_s wrote...

         

        We would prefer the device w and h to be reported (CSS device independent pixels), as opposed to physical w and h. See http://www.mydevice.io/devices/ 
        That is we want the device pixel ratio to be considered too. 
        While this is something we can calculate ourselves in SC (since we are sending dpr in a context variable), it would be nice if it were available directly in SC.

        Is this possible?

         

        Currently this is not supported.

         

        Thanks

        Nikhil