1 Reply Latest reply on Oct 15, 2015 7:29 PM by Shekhar_Dhiman

    Adobe Ad Hoc analysis not opening... no error message

    bj_castro

      Adobe Ad Hoc analysis is not opening anymore.  I upgraded my work computer from a lenovo t410 to a lenovo t440, however, I am still on Windows 7 enterprise.  Also, I am still on Java 6.34 because there are still work applications that I need that prohibit me from upgrading my java.  However, Ad Hoc analysis did used to work with Java 6.34 on my previous laptop.  I have no error message to share unfortunately... the ad hoc application just no longer opens and the process just ends.  Here is a snippet of my log.  Any help is appreciated!  Thanks!

       

      [2014-05-30 10:16:24.508 INFO javawsApplicationMain Discover] Client build: 3.5.1948 2014/05/29 10:11
      [2014-05-30 10:16:24.508 INFO javawsApplicationMain Discover] Java Version: 1.6.0_34-b04
      [2014-05-30 10:16:24.508 INFO javawsApplicationMain Discover] Java VM Name: Java HotSpot(TM) 64-Bit Server VM
      [2014-05-30 10:16:24.508 INFO javawsApplicationMain Discover] Operating System: Windows 7
      [2014-05-30 10:16:24.949 INFO AWT-EventQueue-0 BusySet] [AsynchManagerLoader] Object added, count: 1
      [2014-05-30 10:16:24.949 INFO AWT-EventQueue-0 BusySet] [AsynchManagerLoader] Object added, count: 1
      [2014-05-30 10:16:24.949 INFO AWT-EventQueue-0 BusySet] [AsynchManagerLoader] Object added, count: 2
      [2014-05-30 10:18:29.803 TRACE pool-1-thread-1 DiscoverDownloadService] loading extra jars
      [2014-05-30 10:18:29.811 TRACE pool-1-thread-1 DiscoverDownloadServiceAdapter] downloading jar with -1 percent done 
      [2014-05-30 10:18:29.817 TRACE pool-1-thread-1 DiscoverDownloadService] extra jars cached: false
      [2014-05-30 10:18:30.589 INFO javawsApplicationMain Discover] Client build: 3.5.1948 2014/05/29 10:11
      [2014-05-30 10:18:30.590 INFO javawsApplicationMain Discover] Java Version: 1.6.0_34-b04
      [2014-05-30 10:18:30.590 INFO javawsApplicationMain Discover] Java VM Name: Java HotSpot(TM) 64-Bit Server VM
      [2014-05-30 10:18:30.590 INFO javawsApplicationMain Discover] Operating System: Windows 7
      [2014-05-30 10:18:30.970 INFO AWT-EventQueue-0 BusySet] [AsynchManagerLoader] Object added, count: 1
      [2014-05-30 10:18:30.970 INFO AWT-EventQueue-0 BusySet] [AsynchManagerLoader] Object added, count: 1
      [2014-05-30 10:18:30.970 INFO AWT-EventQueue-0 BusySet] [AsynchManagerLoader] Object added, count: 2

      • 0. Re: Adobe Ad Hoc analysis not opening... no error message
        Shekhar_Dhiman Adobe Employee

        Hi There,

        Thank you for reaching out to Adobe Community.

        I would suggest you to kindly download the "discover.jnlp" file again from the Reports and Analytics interface again and then try launching.

        See Launching Ad Hoc Analysis as well

        Thanks!