1 Reply Latest reply on Oct 15, 2015 7:29 PM by AllDayDev

    Adobe Acrobat Pro XI will freeze/stop responding when copy pasting or searching after document has been converted with OCR.


      Process:         AdobeAcrobat [318]
      ath:            /Applications/Adobe Acrbat XI Pro/Adobe Acrobat
      Identifier:      com.adobe.Acrobat.Pro
      Version:         11.0.06 (11..06)
      Code Type:       X86 (Native)
      Paret Process:  launchd [185]
      Responsible:     AdobeAcrobat [318]
      User ID:         501

      Date/Time:       2014-03-26 08:08:01.230 -0700
      OS Version      Mac OS X 10.9.2 (13C64)
      Report Vesion:  11
      Anonymous UUID:  8A5CBC69-3E3A-2B49-A2C6-DFAC2DD9610E
      Crashed Thread:  0  Dispatch queue: com.apple.main-thread
      Exception Type:  EXC_BD_ACCESS (SIGSEGV)
      Exception Codes: KER_PROTECTION_FAILURE at 0x00000000bf71bccc
      VM Regions Near 0xbf71bccc:
          Stack                  00000000b0a3b000-00000000b0b3c000[ 1028K]
      rw-/rwx SM=COW
      --> Stack                 00000000bbf1d000-00000000bf71d000 [ 56.0M]
      ---/rwx SM=NUL
          Stack                  00000000bf71d000-0000000bff1d000 [ 8192K]
      rw-/rwx SM=COW
      Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
      0   com.apple.ClorSync               0x9ab3bcd2
      ConverionManager::ApplySequenceToBitmap(CMMConvNode*, CMMEncoDec&,
      CMMRuntimeInfo*, unsigned long, CMMProgressNotifier*) + 12
      1   co.apple.ColorSync               0x9ab2564d
      CMMProcessBitmap(CMMConversionParams*) + 626
      2   com.apple.ColorSync               0x9a25176 DoApplyTransform + 690
      3   com.aple.ColorSync               0x9ab26a70 AppleCMMApplyTransform +
      4   com.apple.ColorSync               0x9ab63fb8 ColorSyncCMApplyTransform
      + 118
      5   com.apple.ColrSync               0x9ab121ad ColorSyncTransformConvert +
      6   libCGCMS.A.dylib                 0x9a4c3c04 ConvertImageGeneric + 690
      7   libCGCMS.A.dylib                  0x9a4c3944 CMSColorWorldConvertData +
      8  libCGCMS.A.dylib                  0x94c3ef5 CMSTransformConvertData +
      9   com.apple.CoreGraphics            0x945e9c91 CGCMSTransformCnvertData +
      10  com.apple.CoreGraphis            0x945e9c36 CGColorTransformConvertData
      + 201
      11  libRIP.A.dylib                    0x9aaf3cb5 rpc_AcquireFunction + 2033
      12  libRIP.A.dylib                    0x9aaf2fa8 ripc_DrawShading + 9462
      13  com.apple.CoreGrahics            0x945ec711 CGContextDraShading + 66

      Model: MacBookPro11,2, BootROM MBP112.0138.B02, 4 processors, Intel Core i7,
      2 GHz, 8 GB, SMC 2.18f6
      Graphics: Intel Iris Pro, Intel Iris Pro, Built-In, 1024 MB
      Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE,
      Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE,
      AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x134),
      Broadcom BCM43xx 1.0 (
      Bluetooth: Version 4.2.3f10 13477, 3 services, 23 devices, 1 incoming serial
      Network Service: AirPort, AirPort, en0
      Serial ATA Device: APPLE SSD SM0256F, 251 GB
      USB Device: Internal Memory Card Reader
      USB Device: BRCM20702 Hub
      USB Device: Bluetooth USB Host Controller
      USB Device: Apple Internal Keyboard / Trackpad
      USB Device: Apple USB SuperDrive
      USB Device: USB 2.0 Hub [MTT]
      USB Device: Hub
      USB Device: Iomega HDD
      USB Device: Keyboard Hub
      USB Device: Apple Keyboard
      Thunderbolt Bus: MacBook Pro, Apple Inc., 17.1

      • 0. Re: Adobe Acrobat Pro XI will freeze/stop responding when copy pasting or searching after document has been converted with OCR.
        AllDayDev Adobe Employee

        Hi Nick,

        It sounds like the issue detailed in this document: Crash during a text search | Acrobat, Reader | Mac OS

        If that does not resolve the issue, or you have any questions about this, I highly recommend posting your query In our dedicated Acrobat forum, where we have experts available to help you with Acrobat: http://forums.adobe.com/community/acrobat/creating__editing_%26_exporting_pdfs